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This book provides a detailed account of the global hotel industry with a focus on managerial work and people management. A comprehensive understanding of the managers' work from a people management perspective is essential to the success of hotel operations; however, this is an area that has been under-researched.

Based on existing literature and extensive research carried out by the authors over fifteen years, the book explores the different aspects of managerial work in global hotel industry settings and covers topics such as general management, leadership, education and training,...