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Business Environment looks at the major factors that influence an organisation's strategy. It equips learners with a portfolio of tools including PESTLE, portfolio analysis, capability audits, SWOT and stakeholder analysis to analyse the internal and external environment within which their organisation operates and challenges them to develop their understanding of their organisation's strategic direction.

To gain competitive advantage all parts of an organisation must be able to talk to one another. It follows then that all managers must be, in some sense, financial managers who are able to speak the common language of finance. This book aims to provide learners with the necessary understanding to input into the financial management of their organisation.

This book provides a clear insight into the meanings that people attach to popular notions such as reputation, image, brand, public relations (PR) and corporate governance. It explains how organisations use reputation and image to create competitive advantage and how to manage situations where the corporate reputation is at risk. It also explores the role that the manager plays in building and managing the business reputation and image both inside and outside the organisation.

This book is about the skills of personal effectiveness and professional development. Learners are introduced to a wide range of tools and approaches that will enable them to realise their personal and work performance goals by improving the way in which they manage themselves. It highlights how managing yourself means taking responsibility for various aspects of yourself: how you learn and understand, how aware you are of your actions, feelings and preferences, how you build self discipline through managing your time and stress and how you balance your home and work lives.

This book explores the managerial roles and responsibilities with regard to safety. Applying key legal requirements to the workplace, it looks at how workplace facilities are managed and how materials and equipment are used, stored and maintained for optimum effectiveness. It not only aids organisations to achieve success, but to maintain it.

Individuals and organisations rely on their ability to select and process information, both to make sense of their local environment and to try to understand the bigger picture. This book approaches information management from two key perspectives:

• The skills of the individuals manager to source, manage and communicate information
• The organisational processes and systems for managing information and knowledge.

This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.

Evidence suggests that a values based approach to management positively impacts employee engagement and motivation. This book explores the most influential areas of this framework including the law relating to employment, consumer protection and product liability:

• Discover how organisations adopt an ethical and values based approach to governance
• Assess the culture and values of your organisation and what effect they have on the behaviour of the organisation
• Review the legal framework in which an organisation operates and the impact of this on your role as a...

A key feature of the role of managers is to develop the people who make up their team. This book explains the development process and contextualises it against the overall aims, strategies and business plans of the organisation. It explores the role of the line manager in creating development opportunities and provides examples to show how managers can use coaching, mentoring, delegation and performance management to help their team develop skills and learn to work together effectively.

Managing for results focuses on how to get the best out of people and celebrate the diversity of perspectives and experience that people bring to your organisation. The book explores motivation and how peoples' needs affect the satisfaction that they get from their work. Practical activities encourage learners to consider a number of strategies for increasing the motivation and effectiveness of their team. The book also considers how dissatisfaction impacts on performance and assesses the role of the grievance and disciplinary processes in managing performance.