Process Mastering : How to Establish and Document the Best Known Way to Do a Job

ISBN-13: 9780527763442 / Angielski / Miękka / 1998 / 168 str.

Ray W. Wilson; Paul Harsin

Opis

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.
Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:

• Identify and gain control of your organization's key processes.
• Get the right people involved.
• Establish boundaries and measures.
• Use the process master to support ISO and HACCP compliance

Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

Spis treści

PrefaceAcknowledgmentsChapter 1: Laying the Foundation: The Aim of This BookChapter 2: The Best Known WayChapter 3: Management's RoleChapter 4: Tricks, Traps, and AlligatorsChapter 5: Stories, Measurements, and ExamplesChapter 6: Special Applications of Process MasteringChapter 7: Closing WordsAppendix A: Process Mastering FormsAppendix B: Process Mastering ChecklistsAppendix C: MeasuresIndex

O autorze

Paul Harsin