The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers. Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:
Identify and gain control of your organization's key processes.
Get the right people involved.
Establish boundaries and measures.
Use the process master to support ISO and HACCP compliance
Process Mastering contains two fully completed sample Process Masters as...
The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of you...
Based on more than 50 years of author expertise in organizational improvement, "The Quality Library" offers a methodology to pinpoint trouble areas and improve processes.In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused...
Based on more than 50 years of author expertise in organizational improvement, "The Quality Library" offers a methodology to pinpoint trouble areas an...
