ISO 9001: 2000 for Small Business: Implementing Process-Approach Quality Management

ISBN-13: 9781574443073 / Angielski / Twarda / 2001 / 576 str.

Arpad Gaal

Opis

ISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment. The book gives you an ISO based quality management tool, featuring the year 2000 requirements for ISO 9001. It includes the quality system manual, the operating procedures, and the forms that small to mid-sized businesses need. All this makes it possible for you to use this system immediately - without having to hire costly outside consultants.
Gaal introduces a system for managing product quality problems through prevention - examining every stage of a product's life cycle - instead of just focusing on manufactured goods at the end of the production line. The author identifies the core departments that impact the planning, implementing, and executing of the customer's purchase order requirements from the beginning to the end of the product's life-cycle. The Quality Systems Manual and the Quality Operating Procedures streamline the process for small business applications where low overhead and multiple job assignments dominate.
The most important part of manufacturing is the shop. This is where the product is made and where the problems are concentrated. Problems come in documents, processes, and methods with different impact on product quality or the way you achieve it. Using an innovative approach, ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management shows you how to resolve these issues.

Recenzje

"This is truly a quality throughput system from the beginning to the end in a product's manufacturing cycle. The written communications tools in this book, especially flowcharting, targeting core departmental interactions in maintaining the achievement of product quality in line with customer requirements, are superbly followed through. Process ownership becomes part of the job in each process assignment from the contract activities to the shipping dock. I would call this book the show me how to do handbook in managing product quality in cross-functional organizations. Up-front problem prevention is the name of the game in this book. I love it."
Alex Dreiling, President, Amigo Corporation

Spis treści

GUIDANCE. TRAINING METRICS. Contract Review. Control of Document and Data. Training Metrics. Control of Purchases. Control of Customer Supplied Products. Product Identification and Traceability. Inspection and Test Control. Control of Inspection, Measuring, and Test Equipment. Control of Inspection and Test Status. Training Control of Nonconforming Products. Training Internal Quality Audits. Management Review. Performance Standards (Put-Thru). QUALITY SYSTEM MANUAL. Overview to the Quality System Manual. Quality System. Contract Review. Design Control. Document and Data Control. Purchasing. Control of Customer Supplied Product. Product Identification and Traceability. Process Control. Inspection and Testing. Control of Inspection, Measuring, and Test Equipment. Inspection and Test Status. Control of Non-Conforming Product. Corrective and Preventive Action. Handling, Storage, Packaging, Preservation, and Delivery. Control of Quality Audits. Training. Servicing. Statistical Techniques. QUALITY OPERATING PROCEDURES. Overview. Contract Review. Control of Documents and Data. Control of Purchases (internal). Control of Customer Supplied Product. Product Identification and Traceability. Inspection and Test Control. Control of Inspection, Measuring, and Test Equipment. Control of Inspection and Test Status. Control of Non-Conforming Products. Internal Quality Audits. QOP Management Review. Performance Standard (Put-Thru). FORMS MANUAL. APPENDICES.

O autorze

Arpad Gaal