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Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
ISBN: 9780071773546 / Angielski / Twarda / 320 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER
"Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills." "With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA... THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER
"Like any business, a hospital must be true to its core values in order to ... |
cena:
152,04 |
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Understanding Teamwork in Health Care
ISBN: 9780071791953 / Angielski / Miękka / 304 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The experts agree: Understanding Teamwork in Health Care is a true must-read
A Doody's Core Title for 2017 "This is a much-needed addition to the training curriculum of anyone involved in the healthcare industry." -- James Townsend, DHSc., MBA, MIS (A. T. Still University) and Doody's Review Service "Our health care can be magnificently effective, but, without constant coordination and cooperation, its technologies and specialization can be the front doors to confusing complexity and risky fragmentation. Better teamwork improves every... The experts agree: Understanding Teamwork in Health Care is a true must-read
A Doody's Core Title for 2017 "This i... |
cena:
409,48 |
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Research Methods in Biomineralization Science: Volume 532
ISBN: 9780124166172 / Angielski / Twarda / 704 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This new volume of Methods in Enzymology continues the legacy of this premier serial with quality chapters authored by leaders in the field. This volume covers research methods in biomineralization science, and includes sections on such topics as determining solution chemistry, structure and nucleation; probing structure and dynamics at surfaces; and interfaces mapping biomineral and morphology and ultrastructure.
This new volume of Methods in Enzymology continues the legacy of this premier serial with quality chapters authored by leaders in the field.... |
cena:
670,38 |
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Evaluating the Organizational Impact of Health Care Information Systems
ISBN: 9780387245584 / Angielski / Twarda / 344 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Innovative 2nd edition, heavily updated and revised from the 1st edition
Introduction to various survey and evaluation methods involving IT systems in the healthcare setting Critical overview of current research in health and social sciences Emphasizes multi-method approach to system evaluation Includes instruments suitable for research and evaluation Discusses computer programs for data analysis and evaluation resources Essential reference for anyone involved in planning, developing, implementing, utilizing,... Innovative 2nd edition, heavily updated and revised from the 1st edition
Introduction to various survey and evaluation method... |
cena:
402,53 |
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Routledge Handbook of Clinical Supervision : Fundamental International Themes
ISBN: 9780415779555 / Angielski / Twarda / 432 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The 'Routledge Handbook of Clinical Supervision' provides a global and multi-disciplinary 'state of the art' overview of clinical supervision, presenting and examining the most robust evidence upon which to base practice. This authoritative volume builds on a previous volume, Fundamental Themes in Clinical Supervision, whilst greatly expanding its coverage. It contains nine updated and 25 entirely new chapters, focusing on both areas of contemporary interest and hitherto under-examined issues.
The 'Routledge Handbook of Clinical Supervision' provides a global and multi-disciplinary 'state of the art' overview of clinical supervision, present...
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cena:
1117,31 |
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Practice-Based Learning in Nursing, Health and Social Care: Mentorship, Facilitation and Supervision
ISBN: 9780470656068 / Angielski / Miękka / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Work-based learning facilitation, mentoring and coaching are all integral to the healthcare professions. Practice Based Learning in Nursing, Health and Social Care promotes effective professional learning in the workplace and helps healthcare professionals to develop, enhance, reflect on and change their practice and perceptions of mentoring, facilitating, and supervision. Aimed at the health and social care practitioner who is involved in facilitating learning, teaching and assessing learners in practice, this essential, comprehensive text explores several key themes,... Work-based learning facilitation, mentoring and coaching are all integral to the healthcare professions. Practice Based Learning in Nursing, Hea... |
cena:
168,49 |
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Health Care Finance
ISBN: 9780763778941 / Angielski / Miękka / 442 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This is the most practical financial management text for those who need basic financial management knowledge and a better understanding of healthcare finance in particular. Using actual examples from hospitals, long-term care facilities, and home health agencies, this user-friendly text includes practical information for the nonfinancial manager charged with budgeting. New to the Third Edition: * New chapter on "Operational Budgeting" * New chapter on "The Financial Impact of Electronic Records" * New chapter on "The Financial Impact of Information Input" * An expanded explanation of typical...
This is the most practical financial management text for those who need basic financial management knowledge and a better understanding of healthcare ...
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cena:
689,81 |
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Organization Development in Healthcare: Conversations on Research and Strategies
ISBN: 9780857247094 / Angielski / Twarda / 418 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This volume is a collection of critical ideas relating organization science to both operations and accomplishments in the health care environment. A thematic guide for current leaders and practitioners, as well as health administration, business administration and organization development professors and students alike, this work pulls in a broad cross-section of perspectives on the important linkage of scholarship and practice with a solid global perspective. Covering key themes from culture, change, leadership, teams, IT and a systemic perspective of health care overall, it provides both...
This volume is a collection of critical ideas relating organization science to both operations and accomplishments in the health care environment. A t...
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cena:
608,45 |
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Biennial Review of Health Care Management
ISBN: 9780857247131 / Angielski / Twarda / 279 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This is the second biennial volume reviewing the state-of-the-art on a wide variety of micro and macro health care management topics in the popular "Advances in Health Care Management" series. It proudly showcases reviews of both empirical and conceptual research in specific areas of health care management, including topics in three basic areas: reviews of empirical and conceptual research on health care industry-specific topics, e.g., role of physicians; reviews of empirical and conceptual research on different types of health care organizations focusing on issues specific to such...
This is the second biennial volume reviewing the state-of-the-art on a wide variety of micro and macro health care management topics in the popular "A...
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cena:
495,96 |
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Introduction to Epidemiology: Distribution and Determinants of Disease
ISBN: 9781111540302 / Angielski / Miękka / 276 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Gradually immerse yourself in the science of public health while learning about cardiovascular disease, cancer, diabetes, and infectious diseases, and more. The first half of the book focuses on basic concepts in epidemiology, such as its history and integration into public health, disease occurrence, data sources, accuracy, and study design. Delving into high impact diseases and conditions, the second half guides you through the distribution and determinants of disease, including those of developing countries, while you gain a global perspective. BASICS OF EPIDEMIOLOGY: THE DISTRIBUTION AND...
Gradually immerse yourself in the science of public health while learning about cardiovascular disease, cancer, diabetes, and infectious diseases, and...
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cena:
250,51 |
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Health Care Operations and Supply Chain Management: Operations, Planning, and Control
ISBN: 9781118109779 / Angielski / Miękka / 576 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Health Care Operations and Supply Chain Management This innovative text offers a thorough foundation in operations management, supply chain management, ?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care... Health Care Operations and Supply Chain Management This innovative text offers a thorough foundation in operations management,... |
cena:
465,08 |
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A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance
ISBN: 9781439859933 / Angielski / Miękka / 177 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Most business readers have heard of the Lean principles developed for factories--a set of tools and ideas that have enabled companies to dramatically boost quality by reducing waste and errors--producing more while using less. Yet until now, few have recognized how relevant these powerful ideas are to individuals and their daily work. Every person at a desk, drafting table, workstation, or operating table must (like a factory) deal with the challenge of reducing the waste that creeps into their work. The same Lean principles that have improved efficiencies on the factory floor can be just... Most business readers have heard of the Lean principles developed for factories--a set of tools and ideas that have enabled companies to dramatical... |
cena:
126,25 |
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Utilizing the 3ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership
ISBN: 9781439895351 / Angielski / Miękka / 320 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as well as some who have failed. It identifies the specific elements that were missing or defective in the failed attempts to teach readers about how the three elements work together. Arming you with a culture change... Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership t... |
cena:
267,13 |
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Utilizing the 3ms of Process Improvement: A Step-By-Step Guide to Better Outcomes Leading to Performance Excellence
ISBN: 9781439895603 / Angielski / Miękka / 322 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms-Measure, Manage to Measure, and Make-it-Easy. Complete with forms, templates, and case studies from the aviation and manufacturing industries, Utilizing the 3Ms of Process Improvement supplies step-by-step guidance on how to use the 3Ms to achieve performance excellence that lasts. Suitable for a... Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to imp... |
cena:
267,13 |
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Infectious Disease Informatics and Biosurveillance
ISBN: 9781441968913 / Angielski / Twarda / 542 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book on Infectious Disease Informatics (IDI) and biosurveillance is intended to provide an integrated view of the current state of the art, identify technical and policy challenges and opportunities, and promote cross-disciplinary research that takes advantage of novel methodology and what we have learned from innovative applications. This book also fills a systemic gap in the literature by emphasizing informatics driven perspectives (e.g., information system design, data standards, computational aspects of biosurveillance algorithms, and system evaluation). Finally, this book attempts...
This book on Infectious Disease Informatics (IDI) and biosurveillance is intended to provide an integrated view of the current state of the art, ident...
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cena:
805,10 |
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Health Informatics in the Cloud
ISBN: 9781461456285 / Angielski / Miękka / 98 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Despite its high cost, the US healthcare system produces relatively short life spans, and is wasteful, inefficient and has serious safety and quality issues. While other industries have surmounted similar challenges by transforming themselves through information technology, healthcare lags behind. Major reasons are that our approaches to care delivery and financial incentives were designed for a bygone era. Beyond that the technology offered to practitioners has often been overly expensive, poorly designed, overly proprietary, hard to implement and difficult to use. Spurred by a unique,... Despite its high cost, the US healthcare system produces relatively short life spans, and is wasteful, inefficient and has serious safety and quali... |
cena:
201,24 |
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Mapping Clinical Value Streams
ISBN: 9781466551848 / Angielski / Miękka / 124 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Tens of thousands of patients die unnecessarily every year as a result of errors and defects in our healthcare processes. Those that survive often pay too much for the privilege. The value stream mapping methods described in Mapping Clinical Value Streams will help you achieve more efficient health care processes and will pave the way to an improved medical system with significantly reduced medical errors and other costly waste. Part of the Lean Tools in Healthcare series, this user-friendly book will help you understand how to use value stream mapping to provide quality,...Tens of thousands of patients die unnecessarily every year as a result of errors and defects in our healthcare processes. Those that survive often ... |
cena:
155,40 |
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What's Your Problem?: Identifying and Solving the Five Types of Process Problems
ISBN: 9781466552692 / Angielski / Miękka / 191 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Typically, root cause analysis is taught by explaining a variety of tools that require users to gain considerable experience before being able to apply them correctly in the proper settings. What's Your Problem? Identifying and Solving the Five Types of Process Problems simplifies process problem solving and outlines specific techniques to help you identify the various types of process problems and solve them effectively and efficiently. Arguing that there are only five types of process problems, the book explains that the Six Sigma methodology-define, measure,...Typically, root cause analysis is taught by explaining a variety of tools that require users to gain considerable experience before being a... |
cena:
179,69 |
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Lean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare
ISBN: 9781466556805 / Angielski / Twarda / 533 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Lean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare details the various Lean techniques and numerous real-world Lean projects drawn from a wide variety of manufacturing, healthcare, and service processes, demonstrating how to apply the Lean philosophy. The book facilitates Lean instruction by supplying interactive case studies that enable readers to apply the various Lean techniques. It provides an in-depth discussion of the Lean tools (i.e., VSM, standard work, 5S, etc.) and several real-world case studies and applications of Lean... Lean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare details the various Lean techniques and nume... |
cena:
704,38 |
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Achieving Patient (Aka Customer) Experience Excellence: Lessons from a Successful Cultural Transformation in a Hospital
ISBN: 9781466583085 / Angielski / Twarda / 137 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success. Demonstrating how Community...Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experienc... |
cena:
174,84 |