Make every day a WOW day for your customers, your staff--and your bottom line

"In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic."
--Eric Ryan, method cofounder and person against dirty

"If you're looking for an inspirational path for creating a likable, trustworthy, and wow organization, you've hit the mother lode."
--Guy Kawasaki, former chief evangelist of Apple and...

"Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills."
--Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios

"With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA...