Kategoria BISAC: Business & Economics >> Organizational Development

When was the last time you received WOW worthy customer service from a business? Have you ever been curious how some companies consistently deliver this WOW factor?

Pattern for Excellence is designed to help business owners create WOW Experiences on a daily basis...not one customer at a time, but by building relationships and uniting employees behind a greater cause. This amazing phenomenon begins with your workplace culture and gets transferred to your customers.

But, how do you create a culture that over delivers and delights customers? In reading this book, you...

This complex set of organizations is named differently across countries: from...

Prove It is the executive guide to improving organisational performance through the practice of evidence-based leadership. More than ever before, the world is demanding transparency and accountability from organisational leaders, and there is a growing push to hold leaders responsible for the performance of their organisation. Many executives panic at the thought of what transparency might reveal and how they might be held accountable, but others relish the opportunity to showcase their organisation's performance. The...

Game-changing disruptions will likely unfold on your watch. Be ready.

In Dual Transformation, Scott Anthony, Clark Gilbert, and Mark Johnson propose a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption. Dual Transformation shows you how your company can come out of a market shift stronger and more profitable, because the threat of disruption is also the greatest opportunity a leadership team will ever face. Disruptive change opens a window of opportunity to...

Are you spending your most of your time putting out "fires" and treating symptoms that reignite again and again? Are you frustrated trying to meet the demands of multiple stakeholders - customers, employees, investors, etc.?

What if you could develop your own custom leadership system and collaborative leadership style to leverage the forces of change to transform your organization's systems and culture? What if you could increase the odds of successful strategy deployment by using a flexible design framework to re]design your organization systems and processes? What if you could...

Organizational or corporate -culture- is the most overused and least understood word in business, if not society. While the topic has been an object of keen academic interest for nearly half a century, theorists and practitioners still struggle with the most basic questions: What is organizational culture? Can it be measured? Is it a dependent or independent variable? Is it causal in organizational performance, and if so, how? Paradoxically, managers and practitioners challenge cultural explanations for much of what constitutes organizational behavior in organizations, and,...

"Essential reading for CEOs and leaders of change." - Martin Davis, CEO, Kames Capital

88% of change initiatives fail. The Change Catalyst provides you with the insight, tools and know-how you need to make sure your next change, strategy or M&A is the one in eight that succeeds.

Whether you're trying to change a process, a culture, a behaviour or an entire business, success demands complete clarity of what you are trying to achieve and why, followed by a clear plan to align your...

A process perspective explores how routines are performed by specific people in specific settings. It shows how action, improvisation, and novelty are part of routine performances. It also departs from a view of routines as "black boxes" that transform inputs into organizational outputs and places attention on the actual actions and patterns that comprise routines. Routines are both effortful...

Companies spend time and effort developing their employees - their most important asset - but they often forget to consider the company structure, culture, environment and processes required to help the newly upskilled individuals thrive. The Human Workplace is a practical guide which shows how this can be achieved by taking a truly people-centric approach to organizational development. Exploring how people-centered organizations behave and evolve, the book covers how to use design thinking to create optimal organizational structures, how to make a business a community, how...

An inspiring, practical and progress-oriented blueprint for energetic achievement.

Amid constant swirl, uncertainty, and complexity is your team capable of doing big things? Too often people are pulled together, labeled a "team," given a directive, and expected to deliver results quickly. Soon, however, due to lack of focus, increasing pressures and competing priorities the team suffers from DSD: distracted, hopelessly stressed and disconnected from one another. Predictably, the team flatlines and the energy needed to succeed is lost.

Based upon research of what...

Perhaps you are doubting yourself competing with the big boys. Possibly you are looking to improve yourself and your business. Maybe sometimes you feel stuck or overwhelmed with all available information. 

Imagine having clear hands on practical tips about how to get the most out of your personal learning path and get more focus on the things that matter personally and in your business. Know for sure who and what needs your full attention to succeed and grow. No silver bullet rocket scientist level gibberish talk but understandable real world proven tools you can apply. What can...