Kategoria BISAC: Business & Economics >> Production & Operations Management

Behind the steady stream of new products, technologies, systems and services in our modern societies there is prolonged and complicated battle around the role of users. How should designers get to know the users interests and needs? Who should speak for the users? How may designers collaborate with users and in what ways may users take innovation into their own hands?

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The New Production of Users" offers a rare overview of these issues. It traces the history of designer-user relations from the era of mass production to the present days. Its focus lies in elaborating the currently...

Companies can achieve success and customer retention not only through the provision of good products but also by offering effective services and developing good relationships with supply chain members. Many business-to-business (B2B) managers think that their customers act rationally and base decisions mostly on price, customer loyalty doesn't enter into the logic. To enhance their competitiveness, many companies outsource various activities, which enable them to improve their operational efficiency, to reduce costs, to focus more on their core competencies and to improve their innovation...

With the development of the aging society and the increased importance of emergency risk management in recent years, a large number of medical care challenges - advancing medical treatments, care & support, pharmacological treatments, greater health awareness, emergency treatments, telemedical treatment and care, the introduction of electronic charts, and rising costs - are emerging as social issues throughout the whole world. Hospitals and other medical institutions must develop and maintain superior management to achieve systems that can provide better medical care, welfare and health...

Although the theory of operations management has been presented in many textbooks published in the last two decades, the subject of e-enabled operations management is rather short of easily accessible literature. The approach to operations management described in this book is unusual with respect to what is found in standard textbooks. Information and Communication Technologies (ICT) impact the ways firms are organised and managed, and as a consequence change the practical means used to conduct business operations.

The features of this book are threefold.

System approach...

The literature in this field focuses mainly on the performance of organisational forms, but the author's approach is grounded in the idea that technological innovation requires investments to be made in complementary assets. Diversity of these components implies their articulation. If these assets are to result in systems, we must devise policies that set up effective interactions between enterprises (large and SMEs), universities, research centers, and private/public institutions.