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Red Hot Customer Service: 35 Sizzling Ways to Heat Up Your Business and Ignite Your Sales
ISBN: 9780615311852 / Angielski / Miękka / 164 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. What is the key to running a successful business? Where are businesses currently failing in their drive to make money and how can the Web be used to make the most of one's marketing efforts? In Red Hot Customer Service, 35 Sizzling Ways to Heat Up Your Business and Ignite Your Sales, Lisbeth Calandrino draws on more than 30 years in retail sales to help you figure out how to make yourself more profitable in today's rapidly changing marketplace. In this book you will learn:
What is the key to running a successful business? Where are businesses currently failing in their drive to make money and how can the Web be u...
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79,62 |
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Small Business Owner's ROI Marketing Guide: Proven Quick Tips & Systems To Attract More Customers And Spend Less Now
ISBN: 9781490514130 / Angielski / Miękka / 56 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book is dedicated to all the small business owners of the world that have taken their passion and started a business, or are planning to do so. The basic premise of the book is to share with passionate owners that to be successful in business, passion is good. But, passion is not enough Marketing is what allows us to profit from our passions. Unfortunately, most small business owners just don't know what we don't know that we don't know about marketing. Sure, we can speak the "business speak" when 'necessary.' And, yes, we continue to "throw" money at advertising that we aren't able to...
This book is dedicated to all the small business owners of the world that have taken their passion and started a business, or are planning to do so. T...
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23,91 |
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E-Learning Uncovered: Articulate Studio '13
ISBN: 9781495926969 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. If Articulate Studio is one of the easiest-to-use e-learning tools on the market, shouldn't a book about it be just as easy to use? The "E-Learning Uncovered" series is designed to give you the maximum amount of information in the minimum amount of time. You'll learn about virtually every check box, every menu, and every option in Presenter, Quizmaker, Engage, and Replay. But we don't just tell you HOW to check a check box (that's the easy part); we also tell you WHY you might or might not want to.
Brand new users will walk step-by-step through every aspect of creating great e-learning.... If Articulate Studio is one of the easiest-to-use e-learning tools on the market, shouldn't a book about it be just as easy to use? The "E-Learning Un...
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139,48 |
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25 Activities In A Bag: Team Building Everywhere
ISBN: 9780983983514 / Angielski / Miękka / 100 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In this book, Jody details 25 separate activities that you can keep with you at all times. Whether you are doing a couple of days of team building, or you just want your team to be truly cohesive, this book will prepare you for success. Each activity is explained, then scripted out with what to say, and you are even given the processing to ensure the learning objectives stick. This book is an "absolute" for anyone who regularly needs to build the confidence and cohesiveness of their teams. You will find that this is the book that you keep in your back pocket at retreats, or in your...
In this book, Jody details 25 separate activities that you can keep with you at all times. Whether you are doing a couple of days of team building, or...
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39,87 |
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African-Centred Management Education: A New Paradigm for an Emerging Continent
ISBN: 9781472413499 / Angielski / Twarda / 162 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In African-Centred Management Education, Professor Abdulai looks critically at the failings of management education in Africa and how that has impacted growth and development efforts, especially at this critical stage in the continent's positive growth and development trajectory. He concludes that Africa's current positive economic growth cannot be sustained without a significant contribution from its human capital. He adds that, the outstanding economic record of Asian economies in recent decades dramatically illustrates how important human capital is to growth. These countries lacking...
In African-Centred Management Education, Professor Abdulai looks critically at the failings of management education in Africa and how that has impacte...
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cena:
728,68 |
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Criterion-Referenced Test Development 3e
ISBN: 9781118943403 / Angielski / Miękka / 494 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Criterion-Referenced Test Development is designed specifically for training professionals who need to better understand how to develop criterion-referenced tests (CRTs). This important resource offers step-by-step guidance for how to make and defend Level 2 testing decisions, how to write test questions and performance scales that match jobs, and how to show that those certified as ?masters? are truly masters. A comprehensive guide to the development and use of CRTs, the book provides information about a variety of topics, including different methods of test interpretations, test...
Criterion-Referenced Test Development is designed specifically for training professionals who need to better understand how to develop criterio...
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cena:
194,26 |
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Fusion or Fizzle: How Leaders Leverage Training to Ignite Results
ISBN: 9780973425314 / Angielski / Miękka / 206 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Achieve fusion between training outcomes and business strategies. Maximize return on investment by linking training to increased profitability, revenue growth, customer satisfaction, improved safety and cost reduction. Apply the seven best practices in Fusion or Fizzle to maximize executive commitment, participation and buy-in to create sustainable change. Learn as the authors share successes and failures from more than 25 years of corporate training experience.
Achieve fusion between training outcomes and business strategies. Maximize return on investment by linking training to increased profitability, revenu...
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cena:
75,83 |
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Complete Training Evaluation: The Comprehensive Guide to Measuring Return on Investment
ISBN: 9780749471002 / Angielski / Miękka / 296 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. While substantial advances have been made in the L&D profession over the last decade, evaluation remains by far the weakest part of the L&D cycle. Most organizations wish to evaluate the impact of their investment in training, but few do it well and the lack of effective methods is one of the key barriers. Complete Training Evaluation addresses these issues by providing practitioner-friendly information and guidance on how to evaluate all forms of learning and development. It draws on the author's own multidisciplinary research along with his practical experience of working... While substantial advances have been made in the L&D profession over the last decade, evaluation remains by far the weakest part of the L&D cycle. ... |
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189,15 |
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The Learning Challenge: Dealing with Technology, Innovation and Change in Learning and Development
ISBN: 9780749471255 / Angielski / Miękka / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The landscape of workplace learning is transforming. Organizations today understand that formal training is not always the best solution in the fast changing world of innovation and new technology. The rise of social and informal learning, gamification of training, dealing with big data and creating value within the supply chain are just some challenges L&D professionals face in their work today. The Learning Challenge helps practitioners make sense of the latest developments in this area and their impact on the learning function in their organization. With the help of case... The landscape of workplace learning is transforming. Organizations today understand that formal training is not always the best solution in the fas... |
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178,92 |
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How to Grow Your Business Using LinkedIn
ISBN: 9781499145045 / Angielski / Miękka / 82 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. You are about to embark on a journey into cyberspace, specifically into the realms of LinkedIn(TM) and its many features. As you might imagine, no one person or book has all the answers. In this book we'll look at information collected from a number of sources, plus offer some wisdom regarding relationship building.
You are about to embark on a journey into cyberspace, specifically into the realms of LinkedIn(TM) and its many features. As you might imagine, no one...
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cena:
52,88 |
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TRAIN2WIN Presentation Guide: The TRAIN2WIN Story and Services Offered
ISBN: 9781499180510 / Angielski / Miękka / 72 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The TRAIN2WIN Presentation Guide is designed to be used either with our without the power Point presentation as a tool to be used by prospective clients and interested parties to learn the TRAIN2WIN story, it's philosophy, and the wide range of product services the company offers.
The TRAIN2WIN Presentation Guide is designed to be used either with our without the power Point presentation as a tool to be used by prospective clien...
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cena:
119,53 |
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The Successful Virtual Classroom: How to Design and Facilitate Interactive and Engaging Live Online Learning
ISBN: 9780814434284 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Virtual training gives learning professionals unprecedented flexibility, making it possible to reach participants globally and unite physically dispersed teams. But designers and facilitators must adapt their programs and delivery styles in order to be effective in this new medium. The Successful Virtual Classroom goes beyond introducing the technology, to offer trainers proven techniques tailored specifically to engage live online audiences. Packed with easy-to-use tools, checklists, and worksheets--as well as case studies from Oracle, UPS, and more--the book introduces the PREP...
Virtual training gives learning professionals unprecedented flexibility, making it possible to reach participants globally and unite physically disper...
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cena:
151,85 |
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Selling Above and Below the Line: Convince the C-Suite. Win Over Management. Secure the Sale.
ISBN: 9780814434833 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Cost, service, functionality--good salespeople know the value propositions that speak to frontline managers. But there's another crucial player in the buying decision, with an entirely different set of criteria. Top-level executives evaluate proposals from an -above the line- perspective: ROI, time saved, risk lowered, productivity improved. Sales professionals that appeal to both achieve spectacular results. In Selling Above and Below the Line, master sales trainer Skip Miller shows how to simultaneously sell the technical and financial fit of any product or...
Cost, service, functionality--good salespeople know the value propositions that speak to frontline managers. But there's another crucial player in the...
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cena:
94,98 |
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Demand and Supply of Skills in Ghana: How Can Training Programs Improve Employment and Productivity?
ISBN: 9781464802805 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Skills development in Ghana encompasses foundational skills, transferable/soft-skills, and technical and vocational skills. This report focuses on one segment of this skills development system: formal and informal technical and vocational education and training (TVET) at the pre-tertiary level. TVET represents a major intersection between education, youth and the labor market. The government has long promised to the population that increasing technical and vocational skills training opportunities will help solve youth unemployment. However, market distortions and inefficiencies have led to an...
Skills development in Ghana encompasses foundational skills, transferable/soft-skills, and technical and vocational skills. This report focuses on one...
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cena:
121,40 |
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The Evolution of Training and Coaching: How to Explode Your Company Fast
ISBN: 9781630472467 / Angielski / Miękka / 100 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "The Evolution of Training and Coaching' reveals some of the painful lesson s Scott had to overcome in order to propel his companies to a much higher level while giving him more freedom than he s ever had before. You ll discover why training employees and/or clients the right way will impact your company s long term success more than you could have ever known without reading "The Evolution of Training and Coaching.""
"The Evolution of Training and Coaching' reveals some of the painful lesson s Scott had to overcome in order to propel his companies to a much higher ...
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cena:
45,42 |
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Visual Design Solutions: Principles and Creative Inspiration for Learning Professionals
ISBN: 9781118863565 / Angielski / Miękka / 384 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Enhance learners' interest and understanding with visual design for instructional and information products
No matter what medium you use to deliver content, if the visual design fails, the experience falls flat. Meaningful graphics and a compelling visual design supercharge instruction, training, and presentations, but this isn't easy to accomplish. Now you can conquer your design fears and knowledge gaps with Visual Design Solutions a resource for learning professionals seeking to raise the bar on their graphics and visual design skills. This informal and friendly book... Enhance learners' interest and understanding with visual design for instructional and information products
No matter what medium you use to ... |
cena:
235,22 |
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Turn Me On: Unleashing The Great Presenter in You
ISBN: 9780983983545 / Angielski / Miękka / 96 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Turn Me On is a journey into how to give great presentations and to light a fire for your audience. This book is an easy to follow guide that brings the best of more than 40 years of combined experience between the 2 authors. When you master the skills in this book, you will ignite the passion, build the drive, and inspire positive action in the people that you are in front of. I remember the early start that I had. My father is a Methodist Minister and I used to go up on Saturdays to listen to him enthrall even the very pews that people would be sitting in the next morning. I loved how...
Turn Me On is a journey into how to give great presentations and to light a fire for your audience. This book is an easy to follow guide that brings t...
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59,83 |
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Breakthrough Leadership: The T.E.A.M. C.H.I.P. Model
ISBN: 9780983983576 / Angielski / Miękka / 166 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Breakthrough Leadership helps leaders from all walks of life to understand the methodology to overcome challenges, inspire teams, and break through barriers. Chip Townsend and Jody Holland have unlocked the keys for you to personally succeed and to help your team to succeed at higher and higher levels as well. T.E.A.M. C.H.I.P. is an acronym that demonstrates the values, attitudes, and actions that leading to winning in life. Each of us must strive to be... Teachable Excellent Accountable Motivated Courteous Honest Inspired Persevering When you live your life, run your business, and interact...
Breakthrough Leadership helps leaders from all walks of life to understand the methodology to overcome challenges, inspire teams, and break through ba...
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cena:
79,78 |
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Workplace Etiquette Lesson Plans: Realizing Your Personal Power by Knowing and Using Proper Etiquette
ISBN: 9781500376321 / Angielski / Miękka / 138 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Today's workplace environment can be very disruptive and unpleasant at times. Businesses and organizations are looking for help to change their toxic environment into the type of workplace in which all would want to work. With this easy to read, comprehensive, scripted lesson plan most anyone can present a business etiquette workshop within no time. It includes two versions of the same workshop, one with Power Point indicators and one without. It also includes the handouts and pictures of the Power Point slides. A download link is also included for the Power Point presentation and editable...
Today's workplace environment can be very disruptive and unpleasant at times. Businesses and organizations are looking for help to change their toxic ...
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cena:
119,53 |
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Train the Trainer Lesson Plans: The essential workshop for those who wish to present workshops and classes for adults
ISBN: 9781500389437 / Angielski / Miękka / 112 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you train adults? Do you want to present your own workshops? Do you feel unsure of your abilities? Train the Trainer Lesson Plans: The essential guide for those who wish to present workshops and classes for adults gives you the tools you need to be an excellent trainer. As a teacher herself, the author guides the reader/trainer through the material in an easy to read format. This lesson plan teaches other trainers how to teach to both sides of the brain, how to create a teaching guide/lesson plan, and much, much more. If you want to present workshops for adults or train your employees,...
Do you train adults? Do you want to present your own workshops? Do you feel unsure of your abilities? Train the Trainer Lesson Plans: The essential gu...
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cena:
99,57 |
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