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The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance
ISBN: 9780071477468 / Angielski / Twarda / 480 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Building upon the international bestselling Toyota Way series of books by Jeffrey Liker, The Toyota Way to Continuous Improvement looks critically at lean deployments and identifies the root causes of why most of them fail. The book is organized into three major sections outlining:
Building upon the international bestselling Toyota Way series of books by Jeffrey Liker, The Toyota Way to Continuous Improvement looks crit... |
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179,14 |
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Leading Innovation and Change Management-Characteristics of Innovative Companies
ISBN: 9781936237050 / Angielski / Miękka / 132 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Gunu examines the characteristics of the top five global innovative companies (Apple, Google, Toyota, Microsoft, and Nintendo). His interviews with some of the CEOs demonstrate that they believe innovation has no handbook or manual and that developing a breakthrough product is a matter of chance.
Gunu examines the characteristics of the top five global innovative companies (Apple, Google, Toyota, Microsoft, and Nintendo). His interviews with so...
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85,92 |
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recrEAtion: Realizing the Extraordinary Contribution of Your Enterprise Architects
ISBN: 9781935504085 / Angielski / Miękka / 226 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Join Simon on a quest to uncover the value of Enterprise Architecture (and it's not what you think it is ) Simon is a seasoned Enterprise Architect who joins a corporation in New York as their first-ever Vice President of Enterprise Architecture. On his very first day, he meets the global Chief Executive Officer (CEO) who asks Simon 'What do you do?' Simon's reply triggers the CEO to respond in a way that our hero least expects. What follows is a journey across continents and oceans in which Simon uncovers the true meaning of Enterprise Architecture, who is doing it,... Join Simon on a quest to uncover the value of Enterprise Architecture (and it's not what you think it is ) Simon is a season... |
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72,23 |
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Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction
ISBN: 9781439201046 / Angielski / Miękka / 82 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.
A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administ...
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51,99 |
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An Insight into Corrective Action
ISBN: 9781419688126 / Angielski / Miękka / 36 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The term "Corrective Action" is widely used in different situations. We hear it often from the Senior Management, from Politicians, University Deans and so on. After having read this book titled 'An insight into Corrective Action', the reader is intended to have completely understood the true meaning of the term "Corrective Action" When "Corrective Action" is put to use effectively, in its true sense, the user will definitely reap heavy benefits out of the process that it is applied to.
The term "Corrective Action" is widely used in different situations. We hear it often from the Senior Management, from Politicians, University Deans a...
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60,03 |
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A Foundation for a Good Management - 2012: Shops in England
ISBN: 9781456465865 / Angielski / Miękka / 110 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This guide highlights the key issues you need to consider when setting up a shop in England. Easier to learn and cheaper if you have in mind to be your own boss in the retail sector.
This guide highlights the key issues you need to consider when setting up a shop in England. Easier to learn and cheaper if you have in mind to be you...
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64,03 |
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Corporate Success through Holistic Quality: Acquire the Quality Conscience
ISBN: 9781461183501 / Angielski / Miękka / 204 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The book shows to readers that a Quality Conscience is needed in order to successfully implement quality and reap corporate success: This conscience takes you through a path of discovery which first stems from a realization of what is quality and its inherently natural presence in the universe, to an understanding of the direct impacts of quality on business success, together with an awareness of the very many things which are required in order to get the perfect working quality model. The universal realities are rightfully described by projecting an organization as an organizational entity...
The book shows to readers that a Quality Conscience is needed in order to successfully implement quality and reap corporate success: This conscience t...
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120,07 |
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Lean System Management for Leaders: A New Performance Management Toolset
ISBN: 9781138481848 / Angielski / Twarda / 114 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The concepts of quality management have been progressively interpreted and stylized by various practitioners over time, particularly through specific successful applications of its use. Its current predominant application has been narrowed even more through the focused practice of Lean Six Sigma. Through that narrowing, it has largely failed and given up on the application of quality practice to entire organizational systems—even though they are essential to designing and sustaining quality practice over time. This book corrects that problem and introduces a broad new framework for system...
The concepts of quality management have been progressively interpreted and stylized by various practitioners over time, particularly through specific ...
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175,19 |
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ISO 14001 and Beyond : Environmental Management Systems in the Real World
ISBN: 9781874719014 / Angielski / Miękka / 395 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. On September 1st 1996, ISO 14001 was published, worldwide. Written over five years in consultation with international industrial experts, non-governmental organisations and regulators, this environmental management systems standard will help organisations manage their impacts on the environment, no matter what their size, nature or location. The implications for the future are enormous.
On September 1st 1996, ISO 14001 was published, worldwide. Written over five years in consultation with international industrial experts, non-governme...
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116,78 |
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ISO 14001 and Beyond : Environmental Management Systems in the Real World
ISBN: 9781874719069 / Angielski / Twarda / 410 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. On September 1st 1996, ISO 14001 was published, worldwide. Written over five years in consultation with international industrial experts, non-governmental organisations and regulators, this environmental management systems standard will help organisations manage their impacts on the environment, no matter what their size, nature or location. The implications for the future are enormous.
On September 1st 1996, ISO 14001 was published, worldwide. Written over five years in consultation with international industrial experts, non-governme...
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cena:
121,64 |
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The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization
ISBN: 9781477486139 / Angielski / Miękka / 186 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast track your orgnaization's strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient sized book can be put to work in your organization immediately
In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Bu...
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cena:
51,83 |
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Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
ISBN: 9781479336067 / Angielski / Miękka / 58 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver hard messages plague interactions between employees, physicians and patients. While your employees are caring and intend to work harmoniously with each other, they may not have the necessary skills. With Practical Assertiveness, you can help your team master and apply tactful, direct, and compassionate communication that will make it more likely that they achieve the results that you and they want. Written by healthcare communication expert...
Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver ...
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43,98 |
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Resolving Complaints for Professionals in Health Care
ISBN: 9781480072534 / Angielski / Miękka / 56 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things right for the people we serve. And the fact is, every employee is the first point of contact for one complaint or another. Ideally, every person in your organization should be adept at handling complaints, so they can nip complaints in the bud. This booklet is a straightforward guide to handling complaints effectively. Designed for the frontline employee, it explores the basics of identifying the...
Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can...
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cena:
43,98 |
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Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
ISBN: 9781479350520 / Angielski / Miękka / 44 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you want to reduce conflict and disharmony among coworkers and ensure mutual respect, collaboration and support? Workplace harmony and healthcare employee satisfaction are powerfully interrelated. Conflict among coworkers affects patient care and service. Also, important projects may suffer as coworkers spend their energy on troubling or non-existent relationships. That's why it's so important to develop employee awareness and skills related to coworker relationships. This short book addresses how people interact at work, how and why differences arise, what to do when they arise, and how...
Do you want to reduce conflict and disharmony among coworkers and ensure mutual respect, collaboration and support? Workplace harmony and healthcare e...
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cena:
43,98 |
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Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
ISBN: 9781479364053 / Angielski / Miękka / 64 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to...
Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front l...
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cena:
43,98 |
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Telephone Skills for Professionals in Health Care
ISBN: 9781480086890 / Angielski / Miękka / 58 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. When employees are on the phone, your organization's reputation is on the line Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a convincing case for the importance of great customer service on the phone, it identifies the critical behaviors that impress customers and build consistency into the methods staff members use on the phone. Self-awareness tools, telephone protocols and skill-building exercises make this guide a great aid in staff development and coaching. Readers will learn how to handle phone conversations with...
When employees are on the phone, your organization's reputation is on the line Telephone Skills is a nuts and bolts guide to exemplifying great custo...
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cena:
43,98 |
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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
ISBN: 9781480100497 / Angielski / Miękka / 328 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: Managers of service lines, ancillary services and support service in hospitals and systems Administrators who want to provide managers with powerful tools...
Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspi...
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cena:
76,00 |
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The Crisis of Economic Knowledge
ISBN: 9781475257809 / Angielski / Miękka / 212 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. theoretical technology divides all sciences into creative and service and combines them into one system of knowledge. In the government system service intelligence (intelligence of economists, lawyers, and other specialists of service sciences) control the development of the country on the basis of subjective opinions.
theoretical technology divides all sciences into creative and service and combines them into one system of knowledge. In the government system service...
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cena:
120,07 |
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Sustainability Integration for Effective Project Management
ISBN: 9781466641778 / Angielski / Twarda / 484 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Although it remains one of the most significant challenges in recent years, companies are beginning to integrate the ideas of sustainability into organized projects such as marketing, corporate communications, and annual reports. In this case, sustainability remains an important influence on the initiation of project management. Sustainability Integration for Effective Project Management provides a comprehensive understanding of the most important issues, concepts, trends, methodologies, and good practices in sustainability to project management. The research and concepts discussed in this...
Although it remains one of the most significant challenges in recent years, companies are beginning to integrate the ideas of sustainability into orga...
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cena:
937,82 |
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Top 25 Quality Management KPIs of 2011-2012
ISBN: 9781482549140 / Angielski / Miękka / 76 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The "Top 25 Quality Management KPIs of 2011-2012" report provides insights into the state of quality management performance measurement today by listing and analyzing the most visited KPIs for this industry on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. This product is part of the "Top KPIs of 2011-2012" series of reports and a result of the research program conducted by...
The "Top 25 Quality Management KPIs of 2011-2012" report provides insights into the state of quality management performance measurement today by listi...
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cena:
196,10 |
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