The Changing Role of Health Care Managers

A valuable guide that helps health care managers redefine their responsibilities so they can function more effectively in this dramatically evolving industry. The authors identify and describe the ten key role shifts
that are part of making the transition to a new, more dynamic style of leadership. Filled with questionnaires and step-by-step guidelines, this hands-on tool offers sound insights and nuts-and-bolts advice.

Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: Managers of service lines, ancillary services and support service in hospitals and systems Administrators who want to provide managers with powerful tools...