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The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional developme
ISBN: 9781519463722 / Angielski / Miękka / 106 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high...
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This book will he...
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59,99 |
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The KISS Theory: Change Management: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781519750181 / Angielski / Miękka / 98 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This book will give any leader tools to implement changes more smoothly and to have those changes better accepted. This book will also give you an understanding of how change is implemented and some tools for managing reactions to change.
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perfo...
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59,99 |
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The KISS Theory: Civility In The Workplace: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781519750570 / Angielski / Miękka / 172 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it's losing out on basic social values that directly impact the bottom line. Bosses freely intrude on subordinates' personal space, gossiping co-workers are norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases,...
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a...
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59,99 |
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The KISS Theory: Customer Service: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781519787156 / Angielski / Miękka / 130 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This book will look at all types of customers and how we can serve them better and improve ourselves in the process.
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your ...
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59,99 |
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The KISS Theory: Developing Corporate Behavior: Keep It Strategically Simple "A simple approach to personal and professional developmen
ISBN: 9781519788825 / Angielski / Miękka / 100 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company's productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don't know what it is?
Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and rep...
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59,99 |
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The KISS Theory: Coaching and Mentoring: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781519751737 / Angielski / Miękka / 112 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? This Coaching and Mentoring book focuses on how to better coach your employees to higher performance. Coaching is a process of...
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even a...
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59,99 |
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The KISS Theory: Collaborative Business Writing: Keep It Strategically Simple "A simple approach to personal and professional developme
ISBN: 9781519752192 / Angielski / Miękka / 104 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Collaborative business writing is a growing trend among industries because it is a concept that utilizes the talent and knowledge of several individuals to create one final piece of work. Since collaborative writing in the workplace can be done by several different employees, the final work can feature several different views, aspects and opinions that may not be seen if the job had been completed by one person. This concept is also helpful when companies have large projects to finish, since it can be broken down into several 'parts' for team members to complete individually.
Collaborative business writing is a growing trend among industries because it is a concept that utilizes the talent and knowledge of several individua...
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cena:
59,99 |
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The KISS Theory: Creating A Great Webinar: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781519786548 / Angielski / Miękka / 90 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Webinars are staples of modern business. Anyone can create a webinar and reap the rewards. When webinars are done well, they can increase your customer base and grow the knowledge of your brand. Webinars that are not done well can decrease the customer base and ruin your reputation. By following the advice in this book, you will understand the necessary steps to create a successful webinar.
Webinars are staples of modern business. Anyone can create a webinar and reap the rewards. When webinars are done well, they can increase your custome...
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59,99 |
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The KISS Theory: Creative Problem Solving: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781519786739 / Angielski / Miękka Termin realizacji zamówienia: ok. 5-8 dni roboczych. In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This book will give you an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process ...
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59,99 |
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The KISS Theory: Critical Thinking: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781519786999 / Angielski / Miękka / 80 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur. Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This book will provide you the skills to...
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skill...
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59,99 |
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The KISS Theory: Developing A Lunch and Learn: Keep It Strategically Simple "A simple approach to personal and professional development
ISBN: 9781519788177 / Angielski / Miękka / 90 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The working lunch can develop a negative reputation among employees. It often involves being in a roomful of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.
The working lunch can develop a negative reputation among employees. It often involves being in a roomful of other people with low blood sugar, trying...
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59,99 |
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Lean Process and Six Sigma Basics
ISBN: 9781640040250 / Angielski / Miękka / 42 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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27,97 |
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Out of the Lab and on the Market: How Sony Computer Science Labs (Sonycsl) Turn Research Into Profits
ISBN: 9781138735903 / Angielski / Twarda / 138 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Tetsu Natsume of Sony Computer Science Labs (Sony CSL) has been pioneering technology promotion for a decade. As he seeks marketplace opportunities for ground-breaking research, he plays the role of a Technology Producer -- a role that will be increasingly important as organizations seek optimally efficient and effective applications of basic research. Natsume's task has been greatly facilitated by his association with Sony CSL, a research lab founded by co-author Mario Tokoro. While CSL is owned by SONY, it nevertheless operates almost entirely independently. At CSL, a... Tetsu Natsume of Sony Computer Science Labs (Sony CSL) has been pioneering technology promotion for a decade. As he seeks marketplace opportunities... |
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184,93 |
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The KISS Theory: Internet Marketing Fundamentals: Keep It Strategically Simple "A simple approach to personal and professional developm
ISBN: 9781522745099 / Angielski / Miękka / 98 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The internet has forever changed the way the people shop and conduct business. Even experienced marketing professionals need help navigating the pitfalls of internet marketing. Integrating the marketing techniques with modern technology is essential for every business. With the appropriate skills, both companies and individuals will be able to create successful internet marketing techniques.
The internet has forever changed the way the people shop and conduct business. Even experienced marketing professionals need help navigating the pitfa...
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59,99 |
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The KISS Theory: Increasing Your Happiness: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781522737025 / Angielski / Miękka / 90 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. It might sound a little strange to say that we should be happy at work. After all, it's called work But we spend more time at our jobs than we do engaged in almost any other activity. If we're unhappy at work, we're likely to feel the effects in other areas of our lives, too. Finding ways to be happy at work not only brings you greater productivity and greater job satisfaction, but will help you achieve greater overall mental, emotional, and physical health.
It might sound a little strange to say that we should be happy at work. After all, it's called work But we spend more time at our jobs than we do eng...
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59,99 |
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The KISS Theory: Hiring Strategies: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781522734444 / Angielski / Miękka / 98 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open position. It can be difficult to determine if they will be right for the job or work well with the rest of the team. By learning how to utilize the information we have to find the best candidates and reviewing not only the job requirements, but the candidate's attributes, you can hire the best people for your company.
Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open positi...
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59,99 |
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The KISS Theory: Handling A Difficult Customer: Keep It Strategically Simple "A simple approach to personal and professional developmen
ISBN: 9781522723295 / Angielski / Miękka / 106 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this book is the first step in a process towards forever changing...
At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult...
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59,99 |
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The KISS Theory: Basics of Entrepreneurship: Keep It Strategically Simple "A simple approach to personal and professional development."
ISBN: 9781522704225 / Angielski / Miękka / 102 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. So, you want to break into Entrepreneurship? Well, that's great, but know that it is no easy feat. There are many steps you must take just to prepare yourself to embark on the journey, and once you have started your business, there are many more steps to maintain the business. This book is designed to give you the tools you need to start, run, and grow a business you can be proud of
So, you want to break into Entrepreneurship? Well, that's great, but know that it is no easy feat. There are many steps you must take just to prepare ...
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59,99 |
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Understanding, Measuring, and Improving Overall Equipment Effectiveness: How to Use Oee to Drive Significant Process Improvement
ISBN: 9781138066953 / Angielski / Twarda / 86 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book explains why the Overall Equipment Effectiveness (OEE) measure was created and how it should be used -- many senior managers and even consultants wrongly use it to compare performance between equipment and sites. It outlines the different operational situations in which it can be used, and the implications, before providing an easy-to-understand template for creating appropriate definitions for all the losses and a loss model. It shows how to calculate OEE using examples to improve performance, such as the application of a loss model and Pareto charts. It provides a detailed... This book explains why the Overall Equipment Effectiveness (OEE) measure was created and how it should be used -- many senior managers and even con... |
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754,51 |
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Safety Culture and High-Risk Environments: A Leadership Perspective
ISBN: 9781138035065 / Angielski / Miękka / 129 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book provides leaders in high risk industries a better understanding of how their values and behaviors can influence the organization's safety culture and improve its capacity to bounce back from failure. Examples are illustrated through case studies and practical tools are provided to evaluate and improve an organization's culture by improving leadership capability. This unique book integrates the areas of safety culture and high reliability from the perspective of leadership in a work team environment. Readers of the book will get a fresh perspective on safety culture and... This book provides leaders in high risk industries a better understanding of how their values and behaviors can influence the organization's safety... |
cena:
559,80 |
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