The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional developme

ISBN-13: 9781519463722 / Angielski / Miękka / 2016 / 106 str.

Jayne Finn

Opis

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.