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Hugging a Porcupine: Reframing Customer Service
ISBN: 9798373186513 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
60,69 |
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Global Observations on the Interplay Between Service Quality and Customer Delight
ISBN: 9781668458532 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been developed to determine the factors leading to satisfaction; however, within the past few years, scholars have proved that satisfaction is not sufficient to leave a strong mark in the minds of the customers. Service quality and customer delight have been the buzzwords in the business world in recent times as scholars have proven that customer delight is the key to customer retention. Global Observations on the Interplay Between Service Quality and...
Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been devel...
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cena:
1505,41 |
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Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and
ISBN: 9781636800967 / Angielski / Twarda / 286 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
115,56 |
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Fit for Purpose: Synthesizing Customer Experience with Strategy for Accelerated Business Results
ISBN: 9781960442017 / Angielski / Miękka / 386 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
192,63 |
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Kundenzufriedenheit und Kundenbindung in der Versicherungswirtschaft
ISBN: 9783346810168 / Niemiecki Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
147,68 |
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Customer Service Success
ISBN: 9781736823408 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
50,05 |
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The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior
ISBN: 9781032515007 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.
This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice...
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cena:
176,27 |
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The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior
ISBN: 9781032515069 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.
This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice...
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cena:
759,15 |
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Insert Giggle Giggle: Laughing Your Way through Raising Kids and Running a Business
ISBN: 9781665302937 / Angielski / Miękka / 278 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
77,03 |
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All-In Culture: Lead your people to be of service
ISBN: 9781781337479 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
103,54 |
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First Principles fur Key Account Manager: Neun Bausteine deines Erfolgs
ISBN: 9798375891637 / Niemiecki Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
54,46 |
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Delivering Exceptional Customer Service: Strategies and techniques for success
ISBN: 9798379192266 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
44,47 |
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Customer Obsession: Transform Your Business with Exceptional Customer Service
ISBN: 9798385619870 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
34,19 |
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Quality Experience Telemetry: How to Effectively Use Telemetry for Improved Customer Success
ISBN: 9780873899673 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
258,95 |
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience
ISBN: 9781636981765 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality. Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a company’s greatest asset—its people—and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others. Business leaders will gain inspiration to take their service standard to the next level,...
When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Me...
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cena:
70,41 |
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Enhancing Customer Engagement Through Location-Based Marketing
ISBN: 9781668481783 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. Proponents applaud location-based advertising as a way to bridge the gap between online and physical customer experiences and promote impulse purchases. Skeptics question whether location-based marketing (LBM) will cause consumer burn-out and violate consumer privacy if the data that is gathered through LBM is not used, shared, protected, and stored properly. Companies engaging in LBM should take measures to ensure customer privacy through stringent opt-in policies and security safeguards. Enhancing Customer Engagement Through Location-Based Marketing presents the main techniques of...
Proponents applaud location-based advertising as a way to bridge the gap between online and physical customer experiences and promote impulse purchase...
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cena:
973,78 |
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Closing the Service Gap: How to connect customers, employees and organisations
ISBN: 9781292444352 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders - the customers, employees and the organisation - and deliver value to each in turn. This model is best recognised as 'RenDanHeyi', a...
How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profita...
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cena:
166,92 |
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The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
ISBN: 9781637632123 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
120,77 |
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17 Reasons Why You Need ISO 10002 Certification: Quality Management Series - Customer Satisfaction
ISBN: 9781990451867 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
102,45 |
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Guia Rapida de Servicio al Cliente
ISBN: 9798215375655 / Hiszpański Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
51,74 |
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