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Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
ISBN: 9781640951495 / Angielski / Miękka / 232 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
69,02 |
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Customer Service Essentials: Lessons for Africa and Beyond (hc)
ISBN: 9781641136860 / Angielski / Twarda / 252 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in...
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Le...
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cena:
412,44 |
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Welcome to the Jungle!: Navigating the Wild World of Customer Service
ISBN: 9781798959138 / Angielski / Miękka / 62 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
60,65 |
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Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications
ISBN: 9780367230180 / Angielski / Twarda / 388 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. First Published in 1999: This book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).
First Published in 1999: This book stresses the service aspects of an organization - especially customer service, marketing, and organizational respon...
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cena:
881,59 |
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Social Customer Relationship Management: Fundamentals, Applications, Technologies
ISBN: 9783030233426 / Angielski / Twarda / 115 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
261,63 |
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The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
ISBN: 9781119624615 / Angielski / Twarda / 288 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
117,55 |
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MLM Kursbuch: Ordnung geht einfach so
ISBN: 9781099302480 / Niemiecki / Miękka / 168 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
42,00 |
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Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
ISBN: 9781642796421 / Angielski / Miękka / 222 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
69,17 |
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Reinventing Retail
ISBN: 9781292270777 / Angielski / Miękka / 232 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The retail landscape is changing. Will your business adapt or die? Reinventing Retail sets out the new rules of the industry and will help you devise a strategy to survive and thrive. All around us traditional businesses are disappearing - undone by savvy and nimble new entrants and by failing to keep up with changing consumer demands. The world has changed beyond recognition in the last 20 years and it is not enough for retailers to launch a website and a Facebook page and proclaim themselves ready for the future. To reclaim and retain your customers, you need to...
The retail landscape is changing. Will your business adapt or die? Reinventing Retail sets out the new rules of the industry and will help yo...
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cena:
85,50 |
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Crisis Communication: Managing Stakeholder Relationships
ISBN: 9781138346246 / Angielski / Miękka / 320 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
210,56 |
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Crisis Communication: Managing Stakeholder Relationships
ISBN: 9781138346253 / Angielski / Twarda / 320 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
710,17 |
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DATING Your Customer: A Relationship Manual
ISBN: 9781941799529 / Angielski / Miękka / 202 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
96,30 |
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Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships
ISBN: 9780367346034 / Angielski / Miękka / 94 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
113,37 |
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Call Center Management
ISBN: 9781557531124 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
195,91 |
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Friction/Reward: Be your customer’s first choice
ISBN: 9781292234946 / Angielski / Miękka / 216 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This business book is great for leaders, middle managers and entrepreneurs interested in the following categories; Small Business Entrepreneurship Marketing Strategy Branding Customer Experience Make it easy for customers to choose you; whatever your business, product or service. With customers now subconsciously weighing up their massively expanded options in terms of purchase friction (how easy it is to spend) and shopping reward (the extras inherent to the buying experience); your job is to make it easy for them to choose you When is high friction bad?...
This business book is great for leaders, middle managers and entrepreneurs interested in the following categories; Small Business Entre...
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cena:
85,50 |
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Customer Service Essentials: Lessons for Africa and Beyond
ISBN: 9781641136853 / Angielski / Miękka / 252 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in...
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Le...
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cena:
232,00 |
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Using Installed Base Selling to Maximize Revenue: A Step-By-Step Approach to Achieving Long-Term Profitable Growth
ISBN: 9781484251454 / Angielski / Miękka / 145 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
173,37 |
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The Transaction
ISBN: 9781500565268 / Angielski / Miękka / 182 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
52,40 |
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Project Manager: All you need to be a complete project manager
ISBN: 9781534993136 / Angielski / Miękka / 124 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
44,47 |
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Education Customer Service Superstars: Six attitudes that bring out our best
ISBN: 9781542345040 / Angielski / Miękka / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
60,49 |
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