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Crack the Customer Mind Code: Seven Pathways from Head to Heart to Yes!
ISBN: 9781630476984 / Angielski / Miękka / 238 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Crack the Customer Mind Code upends customary marketing approaches and takes a deeper approach to more successful selling.Based on an analysis of successful marketing campaign patterns, Crack the Customer Mind Code teaches the reader how to align marketing messages that leverage the mind's natural progression to yes through seven steps: 1) identify the persona, 2) stimulate emotion, 3) calm the mind, 4) position or reposition, 5) engage with story, 6) interpret the outcome, and 7) lead prospective customers to give themselves permission to act. With this proven process, organizations can...
Crack the Customer Mind Code upends customary marketing approaches and takes a deeper approach to more successful selling.Based on an analysis of succ...
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cena:
69,17 |
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Supermarket Diaries
ISBN: 9780983227526 / Angielski / Miękka / 52 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. For more than a decade, I have been a supermarket cashier, seeing customers for five minutes at a time as they pass through my line. At best, they are polite to me; at worst, they look right through me or take out their frustrations on me. And, in return, I have lost faith in humanity, and compassion for them. I wrote these poems to try to regain that compassion to find a way to think about them as individuals with troubles of their own. "Mild-mannered grocery store employee by day, Nina Robins is a well-known performance poet who has twice performed at the National Poetry Slam. Her poetry...
For more than a decade, I have been a supermarket cashier, seeing customers for five minutes at a time as they pass through my line. At best, they are...
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cena:
38,54 |
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Sex-vicio al Cliente: Parte I
ISBN: 9781516814497 / Hiszpański / Miękka / 180 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Conocer a Priscilla no solo es mas que un placer, es algo mas que un vicio, es tambien ensenar al mundo que el buen servicio lo es todo. Sex-vicio al Cliente nace de la necesidad de obtener un buen servicio al cliente por parte de las empresas, en la era en la que los productos del mercado son casi identicos y muy poco diferenciados, fabricados por las mismas empresas, donde la diferencia es el servicio y el trato al cliente."
Conocer a Priscilla no solo es mas que un placer, es algo mas que un vicio, es tambien ensenar al mundo que el buen servicio lo es todo. Sex-vicio al ...
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cena:
36,37 |
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No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits
ISBN: 9781599185842 / Angielski / Miękka / 182 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER.
Business owners agree. "The referred customer is far superior to the one brought in by cold advertising." Yet most business owners will invest more money to find new customers than getting referrals from current, happy customers. Millionaire maker Dan S. Kennedy and customer retention expert Shaun Buck dare you to stop chasing new customers and keep an iron cage around the ones you already have. Kennedy and Buck present a systematic approach to help you keep, cultivate, and multiply customers so that your... FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER.
Business owners agree. "The referred customer is far superior to the one b... |
cena:
96,30 |
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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
ISBN: 9783319033433 / Angielski / Miękka / 349 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and... This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of th... |
cena:
603,81 |
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The Curated Experience: Engineering Customer Service to Build Loyalty
ISBN: 9780692479742 / Angielski / Miękka / 102 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywhere. Your Customers want to contact you utilizing an ever-growing number of channels but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to just resolve their issues on the first try, but instead to anticipate their next need. The stakes for customer facing organizations are getting higher and higher. Fortunately, there are more opportunities today to delight...
We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywher...
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cena:
47,43 |
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How to Interact with Any Kind of Customer: Learn to Diversify Your Approach to Customer Service
ISBN: 9781490975948 / Angielski / Miękka / 102 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
64,53 |
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Service Recovery Skills
ISBN: 9781490988702 / Angielski / Miękka / 142 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
64,53 |
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Customer Service Training for Front Line Personnel
ISBN: 9781490989969 / Angielski / Miękka / 142 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
64,53 |
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Great Customer Service Over the Telephone
ISBN: 9781490991238 / Angielski / Miękka / 92 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
64,53 |
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The Do Not Rent List
ISBN: 9781491769379 / Angielski / Miękka / 76 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
42,20 |
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God's Business: How to Supercharge Your Faith, Your Profit, and Your Client Experience
ISBN: 9781630476137 / Angielski / Miękka / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The conflict between staying true to your faith and staying true to your company is a constant battle for Christian business owners. The serenity you feel on Sunday soon goes away Monday morning when dealing with customers, vendors, and employees. So here s the question: Can you have God in your life every day so that you can feel that joy constantly? YES In God s Business: How to Supercharge Your Faith, Your Profit, and Your Client Experience, Frederick Coach West III lays the foundation to enjoy more of your faith in your business."
The conflict between staying true to your faith and staying true to your company is a constant battle for Christian business owners. The serenity you ...
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cena:
50,05 |
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Happy Customers Faster Cash Ireland edition: A guide to effective communication in financial Customer Relationship Management
ISBN: 9781515319580 / Angielski / Miękka / 140 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to significantly shorten the time required to convert accounts receivable into cash as well as their 'on the job learning curve' . Read and learn all about getting paid on time and keeping good customer relationships from people who have... Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling ... |
cena:
80,72 |
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Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations
ISBN: 9781119223887 / Angielski / Twarda / 400 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent... Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, prac... |
cena:
192,49 |
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The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever
ISBN: 9780982664469 / Angielski / Twarda / 160 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The customer experience revolution has begun Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate industries and marginalize competing companies. In their innovative book, The Customer Experience Revolution: How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever; authors Jeofrey Bean and Sean Van Tyne uncover valuable insights about leadership and decision-making. At large and small companies they call Experience Makers, the focus has surpassed products, services, and price toward the...
The customer experience revolution has begun Businesses that provide an extraordinary customer experience are more profitable and sustainable than th...
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cena:
81,73 |
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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
ISBN: 9780743270298 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
61,66 |
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Successful Key Account Management In A Week: Be A Brilliant Key Account Manager In Seven Simple Steps
ISBN: 9781473608542 / Angielski / Miękka / 128 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Learn in a week what the experts learn about key account management in a lifetime
The ability to manage key accounts successfully is crucial to any salesperson who wants to advance their career. Written by Grant Stewart, a leading expert on key account management, this book quickly teaches you the insider secrets you need to know to in order to grow successful relationships with key customers. The 'in a week' structure explains the essentials of key account management over just 7 days. At the end there are questions to ensure you have taken it all in and cartoons, diagrams and visual aids... Learn in a week what the experts learn about key account management in a lifetime
The ability to manage key accounts successfully is crucial to an... |
cena:
55,31 |
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Customer Service - Three Perspectives: All You Have to Know
ISBN: 9781517630126 / Angielski / Miękka / 222 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests of both the business and the customer but this sometimes is more difficult than it should be. The chief problem is that the business, the employees and the consumers never seem to understand each others role in the process and because of this the needs of everyone are often not considered by all parties involved. "Customer Service - Three Perspectives" is the one book that looks at the customer service process from three different perspectives....
The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests...
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cena:
64,70 |
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Cracking the Code to Life Insurance Sales for the Multi Line Agent: 10 Essential Sales Skills to Help You and Your Sales Team Sell Life Insurance
ISBN: 9781460269350 / Angielski / Miękka / 126 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I've been told "You should put that in a book " Well, now I have. The skills, concepts, and knowledge I put forth will help you become a skilled interviewer, build strong relationships, and will immediately impact your Life sales. I demonstrate how to get your clients and prospects...
The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on...
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cena:
64,69 |
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Cracking the Code to Life Insurance Sales for the Multi Line Agent: 10 Essential Sales Skills to Help You and Your Sales Team Sell Life Insurance
ISBN: 9781460269343 / Angielski / Twarda / 126 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I've been told "You should put that in a book " Well, now I have. The skills, concepts, and knowledge I put forth will help you become a skilled interviewer, build strong relationships, and will immediately impact your Life sales. I demonstrate how to get your clients and prospects...
The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on...
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cena:
107,86 |
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