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Kategoria BISAC: Business & Economics >> Business Communication - General
ilość książek w kategorii: 4286
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Beyond Service Lies the Experience
ISBN: 9780595422821 / Angielski / Miękka / 112 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is...
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart know...
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cena:
52,29 |
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Spoil 'em Rotten!: Five-Star Customer Delight in Action
ISBN: 9780595424122 / Angielski / Miękka / 152 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive.
"Spoil 'em Rotten," and close that back door! Keep every customer you ever earn by treating them so well, they'll fight to stay with you. Turn your delighted customers into your most powerful sales force, as they brag about how well you treat them to their friends, colleagues, even strangers on the street. When Candice is assigned to write a... Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back ...
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cena:
56,04 |
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Harnessing Customers - How to Increase Impulse Shopping in Supermarkets
ISBN: 9780595438488 / Angielski / Miękka / 76 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
41,04 |
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The Great Game of Networking: Simple, Fun, Actionable Strategies for Becoming a Networking All-Star!
ISBN: 9780595457724 / Angielski / Miękka / 124 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "The Great Game of Networking" will help anyone from any experience level be more confident, more effective, more professional, and more successful at networking. As implied by the title, the author believes networking, and business in general, should be fun, and that what keeps it from being fun is often a lack of the skills needed to "play" at a professional level. It approaches what many consider a very challenging undertaking with a set of quickly grasped, easily applied techniques that can provide immediate returns.
This straightforward book can be read and implemented in the same... "The Great Game of Networking" will help anyone from any experience level be more confident, more effective, more professional, and more successful at...
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cena:
48,54 |
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Simple Solutions: How Enterprise Project Managementsupported Harvard Pilgrim Health Care's Journey from Near Collapse to #1
ISBN: 9780595461103 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In "Simple Solutions: How "Enterprise Project Management"Supported Harvard Pilgrim Health Care's Journey from Near Collapse to #1," author Lisa DiTullio, renowned speaker and successful business leader, shares project management practices which supported the Boston-based health insurance company on its path from crisis in 1999 to national acclaim today. In a straightforward style, Lisa shows you how you can successfully introduce project management in any organization. Learn how to "fight for the CAUSE," using five simple strategies: Communicate, Advocate, Understand, Systemize, and... In "Simple Solutions: How "Enterprise Project Management"Supported Harvard Pilgrim Health Care's Journey from Near Collapse to #1," author Lisa DiT... |
cena:
78,53 |
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Optimize Now (or else!): How to Leverage Processes and Information to Achieve Enterprise Optimization (and Avoid Enterprise Extinction)
ISBN: 9780595660629 / Angielski / Twarda / 368 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Companies are often their own worst enemies. We work in disconnected functional and geographic silos, making it impossible to achieve end-to-end effectiveness. We struggle to make optimal decisions due to our overwhelming lack of quality information.
In "Optimize Now (or else )," David Fisher identifies the source of many of these problems and attacks them at their core. He explores the critical importance of processes and information that represent both the root of our problems and our greatest opportunity for dramatic improvement. He introduces new leadership in the Chief Process and... Companies are often their own worst enemies. We work in disconnected functional and geographic silos, making it impossible to achieve end-to-end effec...
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cena:
134,76 |
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Beyond Service Lies the Experience
ISBN: 9780595679867 / Angielski / Twarda / 112 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations."-Dr. Julian L. Evans"A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service."-Dr. Diane Troyer, president, Cy-Fair College"The key to success for any business is customer...
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart know...
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cena:
89,78 |
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Spoil 'em Rotten!: Five-Star Customer Delight in Action
ISBN: 9780595679959 / Angielski / Twarda / 152 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive.
"Spoil 'em Rotten," and close that back door! Keep every customer you ever earn by treating them so well, they'll fight to stay with you. Turn your delighted customers into your most powerful sales force, as they brag about how well you treat them to their friends, colleagues, even strangers on the street. When Candice is assigned to write a... Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back ...
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cena:
93,52 |
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Simple Solutions: How Enterprise Project Managementsupported Harvard Pilgrim Health Care's Journey from Near Collapse to #1
ISBN: 9780595700691 / Angielski / Twarda / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In "Simple Solutions: How "Enterprise Project Management"Supported Harvard Pilgrim Health Care's Journey from Near Collapse to #1," author Lisa DiTullio, renowned speaker and successful business leader, shares project management practices which supported the Boston-based health insurance company on its path from crisis in 1999 to national acclaim today. In a straightforward style, Lisa shows you how you can successfully introduce project management in any organization. Learn how to "fight for the CAUSE," using five simple strategies: Communicate, Advocate, Understand, Systemize, and... In "Simple Solutions: How "Enterprise Project Management"Supported Harvard Pilgrim Health Care's Journey from Near Collapse to #1," author Lisa DiT... |
cena:
116,01 |
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Professional Communication
ISBN: 9780631225096 / Angielski / Miękka / 252 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In today's global business environment it is necessary to communicate successfully across cultural boundaries of languages, styles, and values. Professional Communication in International Settings provides a practical way to help individuals deal with a variety of cultural practices by systematically developing their own capacity to learn culturally appropriate behaviors and actions.
In today's global business environment it is necessary to communicate successfully across cultural boundaries of languages, styles, and values. Pro...
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cena:
194,86 |
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Leader's Edge: How to Use Communication to Grow Your Business and Yourself
ISBN: 9780684804330 / Angielski / Miękka / 176 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In The Leader's Edge, Sandy Linver, the well-known consultant and president of Speakeasy Inc., shows how her clients -- from top-notch companies such as Coca-Cola, Andersen Consulting, and UPS -- have used effective communication skills to reach their high leadership positions. In this book, you'll meet chairmen, presidents of companies, and heads of divisions from different industries with one thing in common: They're all committed to communicating well and becoming the best speakers they can be. At one point or another, in each of their careers, these people discovered something very...
In The Leader's Edge, Sandy Linver, the well-known consultant and president of Speakeasy Inc., shows how her clients -- from top-notch companies such ...
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cena:
52,29 |
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The Magic of Dialogue: Transforming Conflict Into Cooperation
ISBN: 9780684865669 / Angielski / Miękka / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In this groundbreaking work, famed social scientist and world-famous public opinion expert Daniel Yankelovich reinvents the ancient art of dialogue.
Successful managers have always known how to make decisions and mobilize coworkers. But as our businesses continue to expand, conversations and discussions just aren't enough to bring people and their different agendas together anymore. Dialogue, when properly practiced, will align people with a shared vision, and help them realize their full potential as individuals and as a team. Drawing on decades of research and using real life examples,... In this groundbreaking work, famed social scientist and world-famous public opinion expert Daniel Yankelovich reinvents the ancient art of dialogue. <...
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cena:
59,93 |
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Nlp: The New Technology
ISBN: 9780688146191 / Angielski / Miękka / 352 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. NLP has already helped millions of people overcome fears, increase confidence, enrich relationships, and achieve greater sucess. Now the NLP Comprehensive Training Team has written a book that reveals how to use this breakthrough technology to achieve whatever you want. Short for neuro-linguistic programming, NLP is a revolutionary approach to human communication and development. In NLP: The New Technology of Achievement, you'll be guided step-by-step through specific programs for learning the characeristics of top achievers and creating a blueprint for unlimited... NLP has already helped millions of people overcome fears, increase confidence, enrich relationships, and achieve greater sucess. Now the NLP Compre... |
cena:
71,18 |
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Talking It Out
ISBN: 9780710312785 / Angielski / Twarda / 408 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This innovative work by the noted scholar, diplomat, legal expert and writer Francis Deng moves the study of negotiation out of the limited traditional context of industrial relations and resituates it in a broader cultural framework, that includes the values and patterns of behaviour relevant to negotiating both personal and international diplomatic relations, and embraces both tribal culture and the complexities of international foreign affairs. Negotiation, the management of human relations in order to facilitate cooperation and the harmonisation of incompatible or conflictual... This innovative work by the noted scholar, diplomat, legal expert and writer Francis Deng moves the study of negotiation out of the limited traditi... |
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780,44 |
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The Gentle Art of Verbal Self Defense at Work
ISBN: 9780735200890 / Angielski / Miękka / 368 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers--calmly, professionally, and successfully--can be crucial to your on-the-job success. Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse--everything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle...
For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers--calmly, professionally,...
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cena:
63,54 |
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How to Say It to Sell It: Key Words, Phrases, and Strategies to Build Relationships, Boost Revenue, Andbea T the Competition
ISBN: 9780735204263 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Based on a unique, customer-centric approach to selling, How to Say It(r) to Sell It provides practical, real world strategies proven to significantly increase sales results. Packed with power words, concrete examples, useable scripts, and specific communicative steps, this book is the key to reaching sales success.
Based on a unique, customer-centric approach to selling, How to Say It(r) to Sell It provides practical, real world strategies proven to signif...
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cena:
89,96 |
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Effective Communication Skills for Scientific and Techinical Professionals
ISBN: 9780738202877 / Angielski / Miękka / 336 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Flatter, more collaborative organizational structures, combined with the pressure to translate innovative ideas into action quickly, are increasing the need by technical professionals-such as computer programmers, design specialists, engineers, and R&D scientists-to expand their repertoire of communication and managerial skills. In this highly accessible and practical book, Harry Chambers offers a wealth of strategies and tactics for building these skills, to the benefit of individuals, teams, and companies. In his trademark shoot-from-the-hip style, Chambers identifies specific real-world...
Flatter, more collaborative organizational structures, combined with the pressure to translate innovative ideas into action quickly, are increasing th...
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cena:
126,95 |
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The Associated Press Guide to Punctuation
ISBN: 9780738207858 / Angielski / Miękka / 112 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. More people write for the Associated Press than for any other news service, and more writers take their style and word-usage cues from this world-famous institution than from any other journalism source. In the no-nonsense, authoritative tradition of the best-selling AP Stylebook, the top editors at the AP have now written the definitive guide to punctuation. From the when and how of the ampersand to the rules for dashes, slashes, and brackets; from the correct moment for the overused exclamation point to the rules of engagement for the semicolon, The AP Guide to Punctuation is an invaluable...
More people write for the Associated Press than for any other news service, and more writers take their style and word-usage cues from this world-famo...
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cena:
71,18 |
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The Anglosphere Challenge: Why the English-Speaking Nations Will Lead the Way in the Twenty-First Century
ISBN: 9780742533332 / Angielski / Miękka / 354 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Despite repeated predictions of the demise of America and the English-speaking nations as the world's predominant culture, James C. Bennett believes that this gap will widen in the coming decades. Coining the term anglosphere to describe a loose coalition based on a common language and heritage, Bennett believes that traits common to these countries--a particularly strong and independent civil society; openness and receptivity to the world, its people and ideas; and a dynamic economy--have uniquely positioned them to prosper in a time of dramatic technological and scientific change. In a...
Despite repeated predictions of the demise of America and the English-speaking nations as the world's predominant culture, James C. Bennett believes t...
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cena:
209,70 |
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Doing Business with the New Japan: Succeeding in America's Richest International Market, Second Edition
ISBN: 9780742555334 / Angielski / Miękka / 248 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The recent focus on China's boom has obscured the fact that Japan is once again on the rise. How do we manage our growing, and crucial, interdependence? The answer is the legions of Japanese and American managers and officials involved in the day-to-day and face-to-face negotiations that drive commerce. In this invaluable book, three leading experts pool their decades of experience to provide a pragmatic guide for Westerners doing business in Japan. The authors explain Japanese culture and negotiating techniques and provide practical advice on conducting effective meetings with Japanese...
The recent focus on China's boom has obscured the fact that Japan is once again on the rise. How do we manage our growing, and crucial, interdependenc...
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cena:
121,95 |
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