We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to:

- Stay in control under pressure
- Defuse anger and hostility
- Find out what the other side really wants
- Counter dirty tricks
- Use power to bring the other side back to the table
- Reach...

From the author of the phenomenal international bestseller Getting to Yes, this book demonstrates how to say No and still get to Yes.

This book provides a step-by-step method for negotiation that aims to ensure that satisfactory agreement is reached with even the most intransigent people. The author also co-wrote Getting Past Yes.

This is the world's bestselling guide to negotiation. Getting to Yes has been in print for over thirty years, and in that time has helped millions of people secure win-win agreements both at work and in their private lives. Including principles such as: Don't bargain over positions; Separate the people from the problem; and, Insist on objective criteria, Getting to Yes simplifies the whole negotiation process, offering a highly effective framework that will ensure success.

In his highly anticipated follow up to the bestselling "Getting to Yes: Negotiation Agreement Without Giving", Harvard University's world renowned negotiation expert William Ury provides the definitive guide to attaining success at work and at home. Drawing upon decades of experience in some of the world's most challenging conflict areas - from million-dollar corporate mergers to high profile Middle Eastern struggles - Ury highlights a previously unexamined issue which affects us all, personally and professionally: the biggest obstacle to achieving what we want comes from our own...