Learn what Rock and Roll and customer service have in common.This entertaining and quick read goes beyond customer service and teaches you how to build a Rockin' loyal patient base through love, respect and amazing service. Humorous insights are designed to inspire employees to deliver extraordinary loyalty-inducing service.

This hilarious book goes beyond customer service and teaches the reader how to build a customer base built on love, respect and admiration. Humorous insights in the book are designed to inspire employees to deliver extraordinary loyalty-inducing service. Learn why customer satisfaction is a pathetic goal and how to make the quantum leap to customer loyalty.

From the opening act through the encore, you gotta dazzle your customers with ROCK STAR treatment if you wanna create the outrageously groovy vibe that inspires their loyalty. Discover how creating a loyal tribe of customers is as uncomplicated as the three-chord rock & roll of the Ramones. Learn why treating your internal customers like rock stars goes beyond providing red M&M's and Dom Perignon. Make the leap from a positive attitude to a ROCKITUDE as you create a new set of rules by passionately expressing your love and gratefulness for your customers. Give them their own standing ovation...