The New Idiot-Proof Guide To Customer Loyalty

ISBN-13: 9781419699795 / Angielski / Miękka / 2008 / 114 str.

Joe Heuer

Opis

This hilarious book goes beyond customer service and teaches the reader how to build a customer base built on love, respect and admiration. Humorous insights in the book are designed to inspire employees to deliver extraordinary loyalty-inducing service. Learn why customer satisfaction is a pathetic goal and how to make the quantum leap to customer loyalty.