Just because we are in a leadership position does not necessarily make us a real leader. In Being the Leader People want to Follow, author and speaker Cary Cavitt looks at 65 qualities that distinguish real leaders from the rest of the pack. Whether we are leading a company or managing a little league team, our ability in having others want to follow us will ultimately be determined by certain character traits. In the end, we will discover that authentic leaders consistently build and encourage with the goal of bringing out the best in others.

Founder of Service That Attracts Seminars Cary Cavitt offers insights in how to give five-star service. Each chapter starts with a question and then offers solutions on how to provide excellent service to your customers. Everything from what attracts customers to how to gain a loyal following will be addressed. Five-Star Service is filled with easy to understand answers that will not only help your organization improve, but also help in bringing customers back.

Every once in a while we visit a Golf Club and walk away feeling that the service was excellent. More than likely we were given a friendly greeting, made to feel welcomed, and shown appreciation. This is a major part of what creates exceptional service. We leave with the feeling that the experience was one of pure enjoyment.