The Enjoyable Golf Club Experience: Providing Exceptional Guest Services

ISBN-13: 9781453791707 / Angielski / Miękka / 2010 / 192 str.

Cary Cavitt

Opis

Every once in a while we visit a Golf Club and walk away feeling that the service was excellent. More than likely we were given a friendly greeting, made to feel welcomed, and shown appreciation. This is a major part of what creates exceptional service. We leave with the feeling that the experience was one of pure enjoyment.