ISBN-13: 9781453791677 / Angielski / Miękka / 2010 / 192 str.
Founder of Service That Attracts Seminars Cary Cavitt offers insights in how to give five-star service. Each chapter starts with a question and then offers solutions on how to provide excellent service to your customers. Everything from what attracts customers to how to gain a loyal following will be addressed. Five-Star Service is filled with easy to understand answers that will not only help your organization improve, but also help in bringing customers back.