Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition.
The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies,...

This guide serves as an introduction to the subject of total quailty management in market research for those new to marketing and its applications.

This book represents a collection of 30 selected papers from the work of John W. Cahn. Dr. Cahn is Senior Fellow at the Materials Science and Engineering Laboratory of the National Institute of Standards and Technology, and is widely recognized as a founder of modern theory and thought in materials science. The range of his research included kinetics and mechanisms of metallurgical phase changes, surfaces, interfaces, defects, quasicrystals, thermodynamics, and other areas impacting the fundamental understanding of materials science.

Each paper includes a 2-4 page review of the impact and...