Translates quality methods from their profit-based manufacturing origin to the library setting. Explains how to improve services by such strategies as employee involvement and training, problem-solving teams, statistical methods, longterm goals and thinking, and a general recognition that the system
Translates quality methods from their profit-based manufacturing origin to the library setting. Explains how to improve services by such strategies as...
This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services.
This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library set...