ISBN-13: 9781560244639 / Angielski / Twarda / 1993 / 214 str.
ISBN-13: 9781560244639 / Angielski / Twarda / 1993 / 214 str.
Translates quality methods from their profit-based manufacturing origin to the library setting. Explains how to improve services by such strategies as employee involvement and training, problem-solving teams, statistical methods, longterm goals and thinking, and a general recognition that the system