ISBN-13: 9781560244646 / Angielski / Miękka / 1993 / 214 str.
ISBN-13: 9781560244646 / Angielski / Miękka / 1993 / 214 str.
This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services.