A guide to implementing total quality (the art of continuous improvement with customer satisfaction as the goal) at any level. The authors identify the basic ingredients that can help organizations develop and keep their focus on quality, and include case examples from award winners.

It's What You Don't Know That Counts

Discover the important roles chance and uncertainty play in successful strategic planning. In this ingenious work, author Ralph D. Stacey shows managers how their companies can benefit from the unexpected developments that impact their business and how they can prepare to creatively leverage the opportunities such developments present. He explains how an appreciation of conflict and team dialogue can help managers discover and build on the innate energy of their organizations. And he illustrates his theories with real-world examples from Sony,...

Career-driven men and women have emerged from the greed-oriented eighties to discover the emptiness of their single-minded pursuit of fast-track careers. As the final wave of baby boomers flowed into the professional work force in the past decade, their dissenting voices and changing desires and expectations challenged the status quo of work/life balance upheld by previous generations. As the pressures for harder work and longer hours have increased, we struggle to find value in our personal lives and to spend more time with family and friends. But in order to cultivate a successful balance...

Based on an American Society for Training and Development-sponsored survey of career development practices in over one thousand large companies in the United States, Europe, Australia, and Singapore, Organizational Career Development summarizes the state-of-the-practice in the field. The authors and their fellow contributors go beyond a general look at career development systems to offer nuts-and-bolts advice for designing and implementing programs.

You can develop your own training materials with the aid of this detailed, but easy-to-use guide. You'll learn how to develop self-directed learning (SDL) packages that are applicable in any situation, from basic industrial and technical skills training to academic classroom training.

This practical guide shows you how to:


* Match training needs with organizational needs
* Determine tasks that must be learned to meet those needs
* Develop objectives and design materials that are in line with those needs


Plus, you'll get...

Provides an introduction to the Total Quality Management approach to business and suggests ways to implement it.

Provides practical answers to the most pressing questions faced daily by today's global managers. Based on groundbreaking research conducted by the Institute for the Future on behalf of such organizations as Apple Computer, AT&T, and American Express, this guide to the challenges of managing globally identifies the key competencies that managers need to succeed in the global workplace.

Get the practical answers to the most pressing questions faced by today's global managers. Based on groundbreaking research, this guide identifies the key competencies managers need to succeed in...

In his sixteenth century masterpiece, The Prince, Niccolo Machiavelli advised leaders to "learn how not to be good," and moreover, to use this knowledge regardless of individual case. Under the guise of modern day "situational leadership," organizations still take refuge in this outdated theory. In Leading Change, James O'Toole argues that such amoral practices are ultimately ineffective— and demonstrates instead that successful leadership is rooted in high moral purpose and consistent respect for followers.

Shows executives--anyone concerned with making change happen--how to move beyond the limitations of fixed strategic planning processes and programs to create a flexible, responsive organization that thrives in today's climate of uncertainty: the learning organization. Draws from an extensive study of two hundred change-oriented organizations including Honeywell and Motorola to identify a series of practical actions that can be used immediately to help develop a firm's capacity to learn."Redding and Catalanello's concepts of 'strategic readiness' and 'strategic learning' should take the place...

Through numerous examples, this guide illustrates how you and your managers can work together to combine and implement systems technology with just-in-time and just-enough-learning strategies.

Step-by-step guidance and hands-on tools help you to:


* Implement each stage of the training process?from goal setting to follow-up and maintenance
* Produce and sustain measurable, consistently effective results


Plus, you'll get a comprehensive checklist for conducting an organizational training audit and getting started. Use this guide to get...