This book is aimed at managers wishing to understand their role in human resource strategy. The authors cover the skills and techniques required to design an effective HRD policy. In addition, they tackle the important tasks of team building, statement and change management, as well as the role you play in motivating and appraising your staff. Real examples and case studies are used throughout to illustrate points in a practical context.

All managers have a responsibility for the successful operation of their business. This text shows the potential and current manager how they can effectively: set departmental objectives within the context of an organization; measure the competitive advantage of your business; manage the operational task; balance resources and demand; develop facilities and systems to ensure quality; achieve continual improvement; and accomplish change management. Thoughout the text, practical illustrations and examples are used to show how to achieve high operational standards, quality performance and...