All managers have a responsibility for the successful operation of their business. This text shows the potential and current manager how they can effectively: set departmental objectives within the context of an organization; measure the competitive advantage of your business; manage the operational task; balance resources and demand; develop facilities and systems to ensure quality; achieve continual improvement; and accomplish change management. Thoughout the text, practical illustrations and examples are used to show how to achieve high operational standards, quality performance and...