Managing an Effective Operation

ISBN-13: 9780750620314 / Angielski / Miękka / 1995 / 232 str.

Jr. Paul Graves; Eddie Fowler

Opis

All managers have a responsibility for the successful operation of their business. This text shows the potential and current manager how they can effectively: set departmental objectives within the context of an organization; measure the competitive advantage of your business; manage the operational task; balance resources and demand; develop facilities and systems to ensure quality; achieve continual improvement; and accomplish change management. Thoughout the text, practical illustrations and examples are used to show how to achieve high operational standards, quality performance and maximum profit. The work is designed to provide underpinning knowledge and understanding required for any competency-based management course. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 and 5, and is also suitable for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.

Recenzje

'For student and manager alike, a useful addition to the working bookshelf that will enable individuals to develop themselves and their jobs throughout their careers.'
- Brit. Jrnl of Administrative Management, January 1996

Spis treści

Getting your Operation in context - the business plan - Product/Service Design; How to maintain quality - TQM - BS5750 - How to set quality objectives, how to measure performance; Resource Planning; Managing suppliers - JIT; Operations systems - IT needs; the working environment - health & safety; Measuring operational performance - setting goals - continual improvement; Benchmarking - Managing Change; Getting things done.

O autorze

Paul Graves qualified as an electronics engineer while completing an apprenticeship with Rolls Royce Ltd, Aero-Engine Division, Derby. He joined the Specialist Division of Rolls Royce and Associates Ltd, working on the management of the design and supply of nuclear reactor systems, and was located in Derby, Barrow-in-Furness and Dounreay in Scotland. He then became Engineering Manager of Fisher Controls Ltd (a part of the Monsanto company) at their Lewisham plant, where they designed and manufactured major electronic instrumentation systems for defence and industrial applications. He progressed to become Director and General Manager of the Lewisham business, a post he held for five years before joining Sundridge Park Management Centre in Bromley, where he is Programme Director for several core management programmes and specializes in operations, technology and quality topics. In recent years he has worked in the USA, Europe, Russia (including Siberia) and SE Asia.
Eddie Fowler has over thirty years’ experience in human resource management. After ten years in the steel industry, he worked in heavy-electrical engineering, plastics and high tech electronics. Latterly, he worked in the headquarters of a major international services company.He has had responsibility in all the aspects of HR-employee relations, pay and benefits management, training and development, recruitment and employment law.For the past ten years he has worked in management development as a corporate executive and consultant. He was responsible for initiating and developing a management development strategy for some 3000 managers in the services company and has advised on the design and implementation of competence-based management training programmes.For the past five years he has been a standing committee member of MCI.