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This book constitutes the proceedings of the 18th Collaboration Researchers' International Working Group Conference on Collaboration and Technology, held in Raesfeld, Germany, in September 2012. The 9 revised papers presented together with 12 short papers were carefully reviewed and selected from numerous submissions. They are grouped into five themes that represent collaborative learning, social media analytics, conceptual and design models, formal modeling and technical approaches and collaboration support in emergency scenarios.

Wounds have existed since the beginning of time, and records of their nature and treatment are found in the earliest documents. Interestingly, many of these treat ments are now being rediscovered or re-used in modern-day clinical practice. In addition to the diverse nature of treatments that have been suggested as being beneficial for wounds, over many centuries there has been a range of clinicians who have cared for patients with wounds, and in many parts of the world today it is not doctors but other professional colleagues - e. g. nurses or podiatrists - who are the most knowledgeable...

Industriepraktiker, Informatiker und Soziologen berichten uber ihre Konzepte und Erfahrungen bei der Entwicklung und dem Einsatz wissensbasierter Diagnosesysteme im Service-Support. Dabei wird Fachwissen zur Losung von Kundenproblemen formalisiert und ggf. mit elektronisch bereits vorhandenen Dokumenten wie z.B. Handbuchern verknupft. Je nach betrieblicher Situation konnen Kunden so direkt uber das Internet oder uber die Hotline eines Intranets bei der Fehlerbehebung unterstutzt werden. Der Hauptaufwand besteht in der Entwicklung und Pflege der Wissensbasis. Um ihn zu verringern, werden eine...