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Enterprise IT infrastructure is getting increasingly complex. With the increase in complexity has arisen the need to manage it. Management in general can be seen as the process of assuring that a managed entity meets its expectations in a controlled and predictable manner. Examples of managed entities are not only components, entire systems, processes, but also people such as employees, developers, or operators, and entire organizations. Traditional management has addressed some of these issues in varied manner. The emergence of Web services has added a new complexity to the management...

This book constitutes the thoroughly refereed proceedings of the 2011 ICSOC Workshops consisting of 5 scientific satellite events, organized in 4 tracks: workshop track (WESOA 2011; NFPSLAM-SOC 2011), PhD symposium track, demonstration track, and industry track; held in conjunction with the 2011 International Conference on Service-Oriented Computing (ICSOC), in Paphos, Greece, December 2011. The 39 revised papers presented together with 2 introductory descriptions address topics such as software engineering services; the management of service level agreements; Web services and service...