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Enterprise IT infrastructure is getting increasingly complex. With the increase in complexity has arisen the need to manage it. Management in general can be seen as the process of assuring that a managed entity meets its expectations in a controlled and predictable manner. Examples of managed entities are not only components, entire systems, processes, but also people such as employees, developers, or operators, and entire organizations. Traditional management has addressed some of these issues in varied manner. The emergence of Web services has added a new complexity to the management...

Enterprise IT infrastructure is getting increasingly complex. With the increase in complexity has arisen the need to manage it. Management in general can be seen as the process of assuring that a managed entity meets its expectations in a controlled and predictable manner. Examples of managed entities are not only components, entire systems, processes, but also people such as employees, developers, or operators, and entire organizations. Traditional management has addressed some of these issues in varied manner. The emergence of Web services has added a new complexity to the management...

This volume of the Lecture Notes in Computer Science series contains all the papersacceptedforpresentationatthe13thIFIP/IEEEInternationalWorkshop on Distributed Systems: Operations and Management (DSOM 2004), which was held at the University of California, Davis during November 15-17, 2004. DSOM2004wasthe?fteenthworkshopinaseriesofannualworkshopsandit followed in the footsteps of highly successful previous meetings, the most recent of which were held in Heidelberg, Germany (DSOM 2003), Montreal, Canada (DSOM 2002), Nancy, France (DSOM 2001), and Austin, USA (DSOM 2000). The goal of the DSOM...