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In the nick of time, here is a book that will help you to measure, track, improve, and allocate funding for one of the library's most vital services - access to online and network-based resources. The first of its kind and written by a team of research experts, this how-to manual will guide you through the process of measuring and assessing the quality of service you are providing to a new breed of technology-savvy library users. Through practical examples and tested methods, Statistics and Performance Measures for Public Library Networked Services will show you how to: Establish a core set...