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In today's service economy, many jobs require that applicants have a smiling face, helpful disposition and the ability to interact in a friendly manner with others. Or in the case of law enforcement or bill collecting, an employee can be required to be less friendly and more harsh in his or her interaction with customers or criminals.

Jobs that require emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially in service work. Emotional labor requires employees to give...

Attempts to do justice to the complexity of contemporary families and to situate them in their economic, political, and cultural contexts. This book explores the ways in which family life is gendered and reflects on the work of maintaining family and kin relationships, especially as social and family power structures change over time.

Explores the ways in which family life is gendered and reflect on the work of maintaining family and kin relationships, especially as social and family power structures change. This book includes guidance to topics from Adoption and African-American Families to Work-Family Tensions and Working-Class Families.