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Peter Charles Hoffer, a historian long familiar with the Salem witchcraft trials, now reexamines this notorious episode in American history and presents many of its legal details in correct perspective for the first time. He tells the real story of how...

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31...

Mention the term witch hunt, and Salem, Massachusetts, springs to mind--and with it the power of superstition, the danger of mob mentality, and our natural fear of gross injustice. For more than a year, between January 1692 and May 1693, the men and women of Salem village lived in heightened fear of witches and their master, the Devil. Hundreds were accused of practicing witchcraft. Many suspects languished in jail for months. Nineteen men and women were hanged; one was pressed to death. Neighbors turned against neighbors, children informed on their parents, and ministers denounced...

Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost.

This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time, for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her path-breaking research, Jody Hoffer Gittell reveals...

That flaw would...

-A learned, lively, and witty review of the history of historical writing... A deeply insightful analysis of the never-ending challenge that historians face in getting their story right.- - Richard R. Beeman, John Welsh Centennial Professor of History Emeritus, University of Pennsylvania

-I cannot imagine a reader of this book who will not learn from it and be provoked to a new level of thoughtfulness by it.- - Michael Zuckerman, University of Pennsylvania

-Students and general readers will find no more engaging guide to the value and distinctiveness of what historians do.- -...