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Your fast track to assertiveness Learn in a week, what the experts learn about assertiveness in a lifetime. Written by Dena Michelli, Assertiveness In A Week quickly teaches you how to be more assertive. Learn in a week, remember for a lifetime. 'A useful confidence-building tool for those whose key aim is to find their inner power' Edge Online

A Woman's Way is an optimistic account of transformative growth which maps the journey from inner turmoil to confidence, joy and fulfillment. This is a spiritual journey that is offered to all in early to middle adulthood but in this instance, the wisdom

It's often said that around 30% of the population have introverted personalities and of those, 70% are shy. So if you sometimes feel overwhelmed doing things in public, you're far from alone This book provides a practical workbook that will help you identify effective tools to overcome your shyness, and help you to develop a deeper understanding of themselves through bite-sized chunks of learning. By tackling the root of the issue and identifying the triggers of shyness "theoretically and personally" you'll be equipped to develop greater self-esteem and confidence.

Do you want to be more assertive and get what you want in all aspects of life? Do you want to develop life-long confidence, greater self-esteem and a more effective communication style? This new Teach Yourself Workbook doesn't just tell you how to become more assertive. It accompanies you every step of the way, with diagnostic tools, goal-setting charts, practical exercises, and many more features ideal for people who want a more active style of learning. The book starts by helping you identify your own preferred styles of learning and communication. It then helps you set specific goals to...

The papers in this volume were presented at an International Symposium on Optimal Estimation in Approximation Theory which was held in Freudenstadt, Federal Republic of Germany, September 27-29, 1976. The symposium was sponsored by the IBM World Trade Europe/Middle East/Africa Corporation, Paris, and IBM Germany. On behalf of all the participants we wish to express our appreciation to the spon- sors for their generous support. In the past few years the quantification of the notion of com- plexity for various important computational procedures (e. g. multi- plication of numbers or matrices)...

Topical research in the study of liver cirrhosis, including etiologic types of end stage chronic liver disease; hepatocellular carcinoma screening in the cirrhotic patient; hepatic myofibroblasts and their role in liver fibrogenesis; the role of trace elements in the pathogenesis of liver cirrhosis and cell-based therapy for liver cirrhosis.

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER

"Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills."
--Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios

"With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA...

Make every day a WOW day for your customers, your staff--and your bottom line

"In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic."
--Eric Ryan, method cofounder and person against dirty

"If you're looking for an inspirational path for creating a likable, trustworthy, and wow organization, you've hit the mother lode."
--Guy Kawasaki, former chief evangelist of Apple and...

Discover the secrets of world-class leadership

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to...

Lead Your Business the Starbucks Way

Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company's exemplary leadership practices.

Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture...

WAKE UP AND SMELL THE SUCCESS

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique...