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Discover the secrets of world-class leadership

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to...

A comprehensive textbook of the early Arabic Kufic script, written as a complete reference book for calligraphers, designers, and students of art history and the history of Arabic language and scripts. This beautiful and powerful script was derived from the earlier Hijazi Mashq style of Mecca and Medina, which was invented by early Muslim scribes to record the Quran. Today, the many historical manuscripts displayed in numerous museums around the world can attest to development and evolution of this remarkable and versatile script. Authored by master calligrapher, Mousavi Jazayeri, this...

Accreditation of teacher education programs is increasingly embraced internationally and is being modeled after the American experience, despite criticisms from some in the field of teacher education in the United States. This book examines the transformation of accreditation and the interest and perception of nations and regions choosing to use the model in their own culture, including the Middle East and Gulf Region, South America, and the United Kingdom. Its distinctive edge is the juxtaposition of three sectors: quality assurance/accreditation, teacher preparation, and...

Accreditation of teacher education programs is increasingly embraced internationally and is being modeled after the American experience, despite criticisms from some in the field of teacher education in the United States. This book examines the transformation of accreditation and the interest and perception of nations and regions choosing to use the model in their own culture, including the Middle East and Gulf Region, South America, and the United Kingdom. Its distinctive edge is the juxtaposition of three sectors: quality assurance/accreditation, teacher preparation, and...

Armed with only a telescope, a watch, and a notebook he retrieved from a dead soldier, William Howard Russell spent twenty-two months reporting from the trenches for the Times of London during the Crimean War. A novice in a new field of journalism -- war reporting -- when he first set off for Crimea in 1854, the young Irishman returned home a veteran of three bloody battles, having survived the siege of Sebastopol and watched a colleague die of cholera. Russell's fine eye for detail electrified readers, and his remarkably colorful and hugely significant accounts of battles provided those...