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The telephone continues to be a key tool in therapy. This skills-based handbook illustrates and discusses practical aspects and developments in telephone counselling, from ethics and payment to coaching and Skype. Relevant across therapeutic approaches, this book is essential for all those conducting telephone counselling.

Most counsellors use the telephone to interact with clients to some degree. This volume explores the skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with the client, listening and responding, and understanding silences.