Counselling by Telephone

ISBN-13: 9780803979994 / Angielski / Miękka / 1997 / 160 str.

Maxine Rosenfield; M. Rosenfield

Opis

Most counsellors use the telephone to interact with clients to some degree. This volume explores the skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with the client, listening and responding, and understanding silences.