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CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Project work teaches and tests higher cognitive skills, gives the student a measure of responsibility and allows for the application of knowledge. In open learning situations, however, it is often viewed as problematic, primarily because of the close supervision traditionally associated with this kind of study. In this handbook, the author shows how projects can be formulated to challenge and motivate the student most effectively. Topics discussed include types of projects, methods of data collection, spreading the workload, and assessment and tuition.