Contact Us! Coursebook with Audio CD: Call Center English Skills [With CD (Audio)]

ISBN-13: 9780521124737 / Angielski / Miękka / 2009

Lockwood Jane;McCarthy Hayley

Opis

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.