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For professionals who need to design, implement or manage a quality software program, this volume identifies ten major components that make up a solid program in line with ISO 9001 quality management precepts. This second edition is expanded by over 20 per cent, with updated references, text revisions and new chapters on software safety and software risk management. It seeks to provide the starting points for a standardized documentation system, and better understanding of the individual program components and how they integrate to form the whole system.

An overview of software quality management, its key components and how they work together in forming a solid quality management programme are presented in this text. In non-technical langauge, the author identifies the eight components of QM programmes, analyzes each one in detail, and explains how to combine them to build or strengthen your programme.