ISBN-13: 9780890068656 / Angielski / Miękka / 1996 / 280 str.
An overview of software quality management, its key components and how they work together in forming a solid quality management programme are presented in this text. In non-technical langauge, the author identifies the eight components of QM programmes, analyzes each one in detail, and explains how to combine them to build or strengthen your programme.