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The emphasis on high quality personnel recruitment is fast becoming a key concern in today's business environment. Organizations are moving away from the what was traditionally a lottery when recruiting staff. Drawing on the latest scientific research this guide offers a 'framework for action' to assist selectors in this difficult task.The framework covers topics such as identifiying customer needs, setting decision-making standards, developing ideas for continuous improvements and optimiziing the design and return on investment of selection procedures.This framework enables the selector to...