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This title offers a practical guide for directors, managers and executives that offers help and guidance on how to manage both their own flow of email as well as their organization's. It tackles the issues of email best practice from a management perspective and includes case histories which provide frameworks from which users can locate themselves and how they operate. It also provides help for both individuals and groups of users such as teams and business divisions.

Managing the Email Office is for all people who feel email is taking over their lives. It provides practical help and guidance on how to manage both their own volume of email as well as their organization's. It will enable you to develop winning ways with email and to re-claim some of those valuable resources which email consumes. The authors offer solutions to managing email that will help you save time and use email to communicate effectively and send the right message, right first time. These solutions are based on personal preferred patterns of work and management styles. The authors...