Wyniki wyszukiwania:
wyszukanych pozycji: 5
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Research Misconduct: Issues, Implications, and Strategies
ISBN: 9781567503418 / Angielski / Twarda / 1997 / 220 str. Termin realizacji zamówienia: ok. 30 dni roboczych. |
cena:
202,36 zł |
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Research Misconduct: Issues, Implications, and Stratagies
ISBN: 9781567503401 / Angielski / Twarda / 1997 / 222 str. Termin realizacji zamówienia: ok. 30 dni roboczych. |
cena:
519,70 zł |
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Service Quality in Academic Libraries
ISBN: 9781567502107 / Angielski / Miękka / 1996 / 206 str. Termin realizacji zamówienia: ok. 30 dni roboczych. Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be... Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and pe... |
cena:
202,36 zł |
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Service Quality in Academic Libraries
ISBN: 9781567502091 / Angielski / Twarda / 1996 / 204 str. Termin realizacji zamówienia: ok. 30 dni roboczych. Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be... Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and pe... |
cena:
519,70 zł |
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Assessing Service Quality: Satisfying the Expectations of Library Customers
ISBN: 9781783300594 / Angielski / Miękka / 2015 / 232 str. Termin realizacji zamówienia: ok. 22 dni roboczych. Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information, especially the Web, and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about...
Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in co...
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cena:
311,56 zł |
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