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Boost Revenues with Top-Notch Customer Experience

Get the digital version of this book for FREE when you purchase a paperback copy

Do you know the value of exceptional customer experience?

Do you want to optimize your customer experience blueprint?

Would you like to streamline your operations with customer journey mapping?

When you read Dr. Janne Ohtonen's The 5-Star Customer Experience, you'll discover the three secrets of providing a phenomenal customer...

This thesis focuses on analysing Business Process Management (BPM) Capabilities (BPMC) through a practical approach based on design science. The research questions are (i) which capability factors are related to the success and failure of BPM initiatives and (ii) how can organisations take these capability factors into account in their respective environments. This research started from the personal interest of the researcher on BPM. The researcher has been working between the academic and practical worlds over time and knew that although there is a lot of research on the success and failure...

Book from rewarded BPM Blogger Janne Ohtonen The author has received a Gold Medal in sharing his thought leadership to over 40,000 readers world-wide. This is now 2nd edition of the book.
This book gives you ideas on the topic of business process management and leadership for every week of the year. The book contains unique thought leadership combined with reflective questions that will stimulate you to improve your business and skills.
THIS IS WHAT OTHERS SAY ABOUT THE AUTHOR AND THE BOOK:
"Great ideas for weekly improvement " - Senior Partner, thenextten.org
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